QA Specialist Job Posting

February 29, 2012 Blog 0 Comment

  QA Specialist Job Posting  Project: CenturyLink Location: Rock Falls Pay: Varies Depending on Experience Hours:  PM Job Summary: This position is responsible for the overall management, productivity, and customer service performance/quality scores and all other quality related results of the campaigns they are ...

Coach Job Posting

February 29, 2012 Blog 0 Comment

  Coach Job Posting Project:  Century Link Location: Rock Falls, IL Pay: Varies Depending on Experience Hours:  AM   Duties and Responsibilities Maintains a high level of efficiency and production throughout the personnel of the site Ensures all agents on team are in process Continually ...

QA Specialist Job Posting

February 29, 2012 Blog 0 Comment

  QA Specialist Job Posting   Project: Alt. Channel Location: Ogden Pay: Varies Depending on Experience Hours:  AM Job Summary: This position is responsible for the overall management, productivity, and customer service performance/quality scores and all other quality related results of the campaigns they are ...

Ownership Day!

February 29, 2012 Blog 0 Comment

Today, Wednesday February 29th is Ownership. Today is Company-Wide Clean the Building Day!        Take pride in what you do and where you work!        Some questions to think about:    - What was your last failure? Whose fault was it?    - Have you ever taken the initiative to do something ...

Phillipines Development Pictures

February 29, 2012 Blog 0 Comment

Phillipines Feedback on Developement

February 29, 2012 Blog 0 Comment

From IKANO billing and sales: Here are my agent's feedback about DEVELOPMENT. "What does development mean to you?"  Development means to me that you grow up maturely and knowing your responsibilities and obligations.  Process of growth / progress.. "What is the most exciting thing you have learned in the last 20 days?" Exciting? That is an ...

Clean Out Your Closet for Charity

February 28, 2012 Blog 0 Comment

Thursday March 1st the value is Charity. For this day we want to have a competition between the Ogden and Roy site to see who can collect the most clothes which we are donating to St. Annes Center in Ogden. We chose this shelter because we have co-workers and friends who ...

Johns Desk

February 27, 2012 Blog 0 Comment

Johns Desk Today we will be launching “Johns Desk”.  You will find John’s Desk in FAST.  This tool is a feedback tool where the information is sent directly to John Porter (owner).  John is interested in your ideas, thoughts, likes, and dislikes.  How do you think we can help improve Focus?  We ...

More Photo Booth Pictures

February 27, 2012 Blog 0 Comment

Innovation Day

February 27, 2012 Blog 0 Comment

Innovation Day-- Mon Feb 27 Focuscerians define innovation as:  “We are never satisfied with the status quo and always look for creative ways to improve.  “ Look for the following activities today: Focus on Improving, Innovation wins! Everyone will fill out a comment card and place it in the suggestion box, the most innovative ...

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Little About Us

Focus Services is a privately owned call center service provider, specializing in multi-product telesales and customer relationship management. Founded in 1995 with two employees, Focus has grown year over year by building strong, collaborative and effective vendor relationships with clients ... Read More »