Focus Services is a privately owned call center service provider, specializing in multi-product telesales and customer relationship management. Founded in 1995 with two employees, Focus has grown year over year by building strong, collaborative and effective vendor relationships with clients across multiple industries. Currently, Focus has just under 2,000 employees working in 9 Focus facilities, both domestically and internationally.

Focus' Competitive Edge - Focus' success as a company has been driven by our ability to generate revenue through needs based selling and multi-product bundling. At Focus, we understand that world class Customer Service is a byproduct of understanding what customers want and tailoring the service offering to best meet their needs. This results in loyal customers and strong revenue streams. These are precisely the skills needed to excel in highly competitive, complex consumer and B2B markets.

Focus as a Strategic Partner - In today’s fast paced, ever changing marketplace, it is critical for companies to focus on core competencies to be competitive. Focus provides organizations with cost effective, value added call center solutions. By outsourcing non-core, resource intensive call center functions to Focus, companies can better concentrate on their core businesses, while we focus on their call center needs.

Focus’ SBU Model - Focus is organized into Strategic Business Units (SBU). Each SBU has a dedicated SBU Manager with dedicated resources who are in turn dedicated to the success of their customer’s business. The SBU model facilitates strong business partnerships between Focus and its customers. Our customers are closer to their business because we are closer to their business.

Incentive Compensation - Focus drives differential results for its customers through the use of Incentive Compensation. At Focus, we understand the importance of recognizing and rewarding individual brilliance through the use of clearly defined, objective performance metrics. We consider our compensation philosophy to be a key competitive advantage as we seek to align the interests of Focus’ employees with those of our customers.

Our People - Focus’ strength is its people. With just under 2,000 employees spread across eight domestic and two international facilities, Focus enjoys a diversified employee base of educated, personable and efficient representatives. Each Focus facility is capable of providing the full range of contact center and telemarketing services.

John Porter - Founder & Chief Executive Officer - John has over 12 years of experience in the call center and telemarketing industry. Prior to founding Focus Services in 1995, John worked in the marketing and logistics department of E.I. du Pont De Nemours (DuPont). John has a Masters of Business Administration from Texas A&M and a Bachelors degree in Finance from Brigham Young University

Dan Liljenquist - President & Chief Operating Officer - Dan joined Focus in 2005 from Affiliated Computer Services (ACS), a Fortune 500 Business Process Outsourcing leader, where he served as Director of Operational Strategy for the $3B Commercial Solutions Group. Prior to ACS, Dan worked as a strategy consultant for Bain & Company in Dallas, Texas. Dan has a Juris Doctorate from The University of Chicago Law School and a Bachelor of Arts in Economics from Brigham Young University.

Bryan Tesch - Corporate Controller - Bryan, in his role as Corporate Controller since 2003, has been instrumental in helping Focus’ manage a compounded annual growth rate of 57%. Durring his tenure, Bryan’s vigilance and leadership has helped Focus maintain a strong financial position with minimal long term debt. Prior to Focus, Bryan managed account reconciliation and fixed assets for America First Credit Union. Bryan has a Masters in Accounting from Weber State University.

Paul Liljenquist - Director, Business Development - Paul joined the Focus team in 2008, and has extensive experience in many aspects of customer relationship management. Prior to Focus, Paul worked for DealerSocket where he served as National Accounts Manager, and for Yao Yang Enterprises as National Sales Manager. Paul has Bachelor of Science in Business Administration from Brigham Young University.

Johanna Jorgenson - Director, Information Systems - Johanna has over 10 years of experience in the contact center / telemarketing industry. Johanna joined Focus in 1996 as a data transmission specialist. Since that time, she has worked in all areas of Focus’ IS / IT department. Johanna has a Bachelors degree in Computer Science with a minor in Mathmatics from Weber State University.