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Focus as a Strategic Partner -
In today’s fast paced, ever changing marketplace, it is critical for companies to focus on core competencies to be competitive. Focus provides organizations with cost effective, value added call center solutions. By outsourcing non-core, resource intensive call center functions to Focus, companies can better concentrate on their core businesses, while we focus on their call center needs.
Focus’ SBU Model -
Focus is organized into Strategic Business Units (SBU). Each SBU has a dedicated SBU Manager with dedicated resources who are in turn dedicated to the success of their customer’s business. The SBU model facilitates strong business partnerships between Focus and its customers. Our customers are closer to their business because we are closer to their business.
Incentive Compensation -
Focus drives differential results for its customers through the use of Incentive Compensation. At Focus, we understand the importance of recognizing and rewarding individual brilliance through the use of clearly defined, objective performance metrics. We consider our compensation philosophy to be a key competitive advantage as we seek to align the interests of Focus’ employees with those of our customers.
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