Paul joined the Focus team in 2008. He has extensive knowledge in many aspects of customer relationship management. Paul’s sales and marketing experience has been instrumental in expanding Focus’ domestic and international footprint. Paul has a bachelor’s degree in Information Systems from Brigham Young University and an MBA from BYU’s Marriott School of Management.
Vice President – Information Technology
Bill joined the Focus IT team in 1999. Bill has been working in the IT industry for over 13 years. He has held many different positions within the department, gaining experience in IT Operations, Development, and Systems and Security. Bill has a bachelor’s degree in information systems and technology from the Goddard School of Business at Weber State University.
Vice President – Accounting & Finance
Bryan joined the Focus team in 2003 as V.P. of Accounting & Finance. During his tenure, Bryan’s vigilance and leadership has helped Focus maintain a strong financial position with minimal long term debt and strong growth. Bryan has a bachelor’s and master’s degree in accounting from Weber State University.
Director – Human Resources
Chris has been a member of the Focus team since August of 1996. He has worked in many aspects of the business such as marketing rep, recruiter and trainer. As Focus has grown, Chris has also been able to expand his professional career. Chris has been the HR director for Focus since 1999. He loves working with employees by helping them improve and resolving their concerns. Chris earned his bachelor’s degree from Weber State University in Technical Sales and his Master’s Degree from University of Phoenix in Organizational Management. Chris lives in Roy with his beautiful wife and three wonderful children.
Vice President – Operations
Laurence Walters has over 25 years of experience in the Telecommunications sector, 15 of that in call centers leadership. He came to Focus in December 2014 to oversee our domestic call center operations. He is best known for driving results by creating a sense of community and engagement. These practices were highlighted in the Gallup book 12: The Elements of Great Managing. Chapter 5 was dedicated to his management style.