Paul joined the Focus team in 2008. He has extensive knowledge in many aspects of customer relationship management. Paul’s sales and marketing experience has been instrumental in expanding Focus’ domestic and international footprint. Paul has a bachelor’s degree in Information Systems from Brigham Young University and an MBA from BYU’s Marriott School of Management.
Bryan joined the Focus team in 2003 as V.P. of Accounting & Finance. During his tenure, Bryan’s vigilance and leadership has helped Focus maintain a strong financial position with minimal long term debt and strong growth. Bryan has a bachelor’s and master’s degree in accounting from Weber State University.
Scott brings with him over 20 years of BPO leadership experience with international operations experience throughout the US and in Europe, Asia, Canada, the Caribbean and Latin America. In his previous assignment, he was Vice President and General Manager over a large contact center in Mexico City, with additional responsibilities in The Philippines and in the US. As a BPO leader with ACS, Xerox, and Qualfon, Scott has consistently been able to help grow business, improve KPIs and client satisfaction by leveraging best practices.
VP of Sales & Marketing
With more than 20 years’ experience in the customer management industry, Jan’s sales execution has been instrumental in establishing and expanding the success in her roles. She achieves results by inspiring her team with a vibrant sense of community built upon teamwork, accountability, recognition, mutual respect, self-motivation, and employee satisfaction.
VP of Human Resources
As VP of Human Resources, Dave is responsible for Human Resources, Recruiting & Training, Company Culture and Facilities. Dave joined Focus Services in the Fall of 2017 and brings with him 17 years of BPO experience, having worked for Affiliated Computer Services, Xerox and Conduent. He was instrumental in expanding international operations, integrating acquisitions, compliance and best practices.
VP of Information Technology
Bill joined the Focus IT team in 1999. Bill has been working in the IT industry for over 13 years. He has held many different positions within the department, gaining experience in IT Operations, Development, and Systems and Security. Bill has a bachelor’s degree in information systems and technology from the Goddard School of Business at Weber State University.