Is your current call center…
- 100% Call Recording
- Multi-Year Call Recording Storage
- Third Party Quality Monitoring
- Online Real-Time Reporting
- Live Call Monitoring
- Tracking and Trending by Agent, Team, and Project
Dispersing agents relative to high fluctuating call volumes can be an arduous task. Focus provides its clients with the neccessary flexibility to adapt to high fluctuating call volumes. With many stateside and international facilities consisting of dedicated and shared agents, our shared agents are dispersed proportionately to the spikes in call volume that are beyond the capacity of the dedicated agents to handle.
Most large call centers require clients to create their own forms regarding a campaign’s details and progress, and small call centers lack the resources to provide such details. Focus not only has the resources, but also creates detailed forms in response to client requests.
Focus as a Strategic Partner
In today’s fast paced, ever changing marketplace, it is critical for companies to focus on core competencies to be competitive. Focus provides organizations with cost effective, value added call center solutions. By outsourcing non-core, resource intensive call center functions to Focus, companies can better concentrate on their core businesses, while we focus on their call center needs.
Focus’ SBU Model
Focus is organized into Strategic Business Units (SBU). Each SBU has a dedicated SBU Manager with dedicated resources who are in turn dedicated to the success of their customer’s business. The SBU model facilitates strong business partnerships between Focus and its customers. Our customers are closer to their business because we are closer to their business.
Focus drives differential results for its customers through the use of Incentive Compensation. At Focus, we understand the importance of recognizing and rewarding individual brilliance through the use of clearly defined, objective performance metrics. We consider our compensation philosophy to be a key competitive advantage as we seek to align the interests of Focus’ employees with those of our customers.