AM Retention Coach

Project: CTL

Location: Sterling, IL

Pay: Varies Depending on Experience

Duties and Responsibilities
• Maintains a high level of efficiency and production throughout the personnel of the site

• Ensures all agents on team are in process

• Continually instruct and assists agents to help achieve team sales and quality goals

• Counseling team members on performance and behavioral issues

• Keeps updated on all current training

• Ensure environment cleanliness

• Maintain team attendance

• Recognize, document, and alert director of trends in customer calls

• Meets sales and quality quotas set by director

• Ensure compliance of company policies, regulations and safety procedures

• Maintain a clean work area and be well organized

• Ad hoc assignments as per Site Lead

• Ad hoc assignments as per Director


Education: High School Diploma, GED, or equivalent work experience General Candidate Experience:

• Basic reading, writing, and arithmetic skills required. This is normally acquired through a high school diploma or equivalent

• Knowledge of modern business and customer communications, including grammar, sentence structure, and style

• Knowledge of organizational strategy and priority management

• Skill to use a computer at high efficiency. Experience using Microsoft Word, Excel, Outlook, and PowerPoint in preferred. The ability to type 25 wpm.

• Experience in managing others is preferred

• Experience with public speaking is preferred.

• Strong motivational skills

• Good numerical and analytical skills

• Skill to communicate effectively with employees

• Ability to handle a high stress environment

• Ability to handle and resolve recurring problems

• Must be able to handle multiple priorities and conflicts

• Willingness to work in a fast pace work environment

• Ability to be proactive

• Industry experience required

• Professional work behavior

• Pass a drug test

• Exceptional attendance

• Performing with measurable numbers

• Achieve Certified

How To Apply: Please send resume to by eob 06/08/2018