Assistant Director Job Posting

Project: CTL

Location: Ogden, UT

Pays: varies depending on experience

Hours: TBD

Reports To: Director

Duties and Responsibilities:

This position is responsible for the overall management, productivity, and customer service performance/quality scores and all other quality related results of the site and campaigns they are assigned to. Therefore, this candidate must provide leadership, direction and support to other managers, team leaders, coaches and agents.

 

  • Assists in overseeing of sales goals
  • Develops and monitors sales quotas
  • Assists with forecast plans to meet all service volume quotas
  • Assists in developing forecast plans to meet hour requirements
  • Monitor and coach supervisors on performance
  • Interacts with clients
  • Ad Hoc assignments as per Regional Director
  • Ad Hoc assignments as per Chief Operating Officer
  • Attendance to all conference calls and meetings as requested

Requirements:

Education:  High School Diploma, GED, or equivalent work experience

General Candidate Experience:

 

  • Must have experience as a coach and a site lead to apply
  • Basic reading, writing, and arithmetic skills required. This is normally acquired through a high school diploma or equivalent
  • Knowledge of modern business and customer communications, including grammar, sentence structure, and style
  • Knowledge of organizational strategy and priority management
  • Skill to use a computer at high efficiency. Experience using Microsoft Word, Excel, Outlook, and PowerPoint in preferred. The ability to type 25 wpm.
  • Experience with public speaking is preferred.
  • Strong motivational skills
  • Good numerical and analytical skills
  • Skill to communicate effectively with employees
  • Ability to handle a high stress environment
  • Ability to handle and resolve recurring problems
  • Must be able to handle multiple priorities and conflicts
  • Willingness to work in a fast pace work environment
  • Ability to be proactive
  • Industry experience required
  • Professional work behavior
  • Pass a drug test
  • Exceptional attendance
  • Performing with measurable numbers
  • Show the job is a good fit for you
  • Complete Achieve Training

How To Apply: Send resume along with a cover letter to bruce.regenhardt@focusservices.com by EOB 1/16/2018.