Benchmarking is Essential for Customer Support Success

Dec 15 2015

Benchmarking is a necessary practice in any type of business or organization and should be practiced whenever possible. There are many different situations and areas of business that can, and should, be benchmarked. Why not discover the best practices for your business if you have the chance to do so? Nobody owns or runs a perfect or flawless company. There is no reason to be content when there is always room for growth and improvement. Here are... more

Handling High Call Volume During Peak Season

Dec 7 2015

As the holiday season approaches, many call centers deal with large peaks in call volume. A significant percentage of retail companies have to hire seasonal employees to help satisfy their customer need during the holidays. During this peak season it is crucial to maintain a high service level. Multiple studies have shown that 15% of callers hang up after waiting on hold for just 40 seconds. If 15% of customers hang up after 40 seconds, then we... more

Transitioning to the New Year

Nov 30 2015

As December approaches, we find ourselves looking back and wondering how time passed us by so quickly. Many times we begin to evaluate our past year and how we can improve in the year to come. Below are 5 tips every business should follow when evaluating the past year, and planning for progress in the year to come:Be sure to put your business in a position to grow. This includes but is not limited to, double checking the finances (to assure room... more

When Is The Right Time To Outsource?

Oct 14 2015

Many companies are faced with the daunting task of trying to figure out whether or not outsourcing is the answer for their particular situation. The truth of the matter is this, in order to discover when it’s the right time to outsource; one must first ask these questions.

In regards to the first question, it isvery important to prioritize which tasks can be considered... more

3 Reasons to Outsource Your Back Office Process

Oct 7 2015

With the end of the year coming faster than ever, it is very important to start evaluating your current processes to discover where improvements can be made. For many it is very difficult to see the value in outsourcing back office processes. It is sometimes difficult to justify this kind of outsourcing. There are many important factors to consider when making the decision to outsource. So with the question of “Why should I outsource my back... more

5 Tips to Hit Your Sales Numbers in Q4

Sep 21 2015

With Q4 hanging in the balance, many salespeople begin to feel stressed about the year coming to an end and the uncertainty of hitting their sales numbers. Another difficulty of Q4 is the fact that most potential customers are now starting to focus on getting ready for the upcoming year and aren’t thinking of buying. So, many of us are faced with the daunting task of still hitting our sales numbers in Q4, even though it’s a much different... more

Fame, Fortune and Human Competition

Jun 30 2015

How can you better involve your employees? Easy solution; gamify your business. We all know that answer. But how can you gamify your company efficiently? The answer is Clearview. Clearview has multiple ways to track progress and increase incentive. It’s everything you need to get your company going.

A big way to get people involved is through fame and recognition. With... more

Fix it Before it Starts

Jun 23 2015

How much time do we lose each day by trying to fix detrimental issues that have occurred because of misinformation or lack of knowledge? What if there was a way to fix a mistake before it’s happened? That’s what Clearview can offer.

Clearview software combines multiple data sources in order to provide minute-by-minute visibility on the progress of each employee. With access... more

Measuring Success: Call Center Metrics

Jun 11 2015

There are many things that can be measured to track the success of a call center, but some things are more valuable than others. Here is a list of important call center metrics that you should evaluate in your company to improve not only efficiency, but also quality and outcomes.Measuring quality scores will allow you to be able to track your agents’ progress and sample their work. They provide a look at the overall satisfaction of the... more

Is Outsourcing Dead?

Mar 18 2015

Outsourcing has changed the business world drastically. How would you like to sit in an office in Tucson and have the ability to see everything your employees are doing? And have access to the information in real time? Then you don’t need a thousand seats in Tucson; you can spread them to Salt Lake, Tallahassee and Seattle. Your business can expand worldwide if you want. You are in control.