What is gamification? Why is it so important? Gamification is not just the adding of digital games and offering prizes into a business, it’s adding what makes social media and video games entertaining into non-game programs and experiences in order to improve engagement and involvement. When the environment is entertaining, people long to participate.
Mar 2 2015
Feb 24 2015
A few years ago my buddies put together a softball team. Once a week we get together and pretend we are still athletic and try to relive any glory years that we may have had in the past. As the season approached there were a few folks who could not make it due to other commitments. Who would sacrifice softball with their buddies for things like family, civic and community duties? Well some of my buddies did,... more
Feb 19 2015
Feb 9 2015
A giant roadblock to success can be the attitude of a detached agent. If an agent is not involved, performance level is low. When performance level is low, customers suffer. And when customers suffer, the company deteriorates. So how do you engage your agent? Let them control their realm.
The average agent... more
Feb 2 2015
Is your management proactive or reactive? When an unanticipated twist comes your way, are you ready for it? Or will it catch you off guard? Where are you looking? Many companies don’t have a plan, they aren’t looking ahead and consequently they find themselves behind when the world takes a turn. In contrast, the proactive companies have been prepared. They are looking ahead... more
Jan 26 2015
When piecing together a puzzle, it’s necessary to have all the right parts, or the puzzle won’t actually work. Along with that, if multiple people are piecing it together, hours of work can be shortened significantly because each person has an idea of the big picture and can make a solid effort to do his or her part. It’s the same in a company. If the visibility is limited... more
Jan 19 2015
Jan 12 2015
What is the problem with disparate data? Imagine this. You feel a sharp pain in your arm and you go to the hospital, but the only thing the doctor can tell you is that your arm is broken. He cannot say where, what you need, how to fix it nor if there’s any other problems. Obviously you can’t make it better until you have access to all the information. That’s what happens with... more
Jan 5 2015
Everyday we go to work with the objective of helping our company improve. Each day is shaped by the goal of success. As we know, high performance of employees is what makes this goal a reality. If there is low performance, improvement is scarce. Listed below are five roadblocks that impede the road to success by hindering high performance.
Oct 1 2014
The youth today live in a world much different than years past. The expansion of the Internet has become so universal that in order to survive, change is required. Texting, tweeting and posting have replaced ancient forms of communication. Smartphones and tablets have given instant access to even the simplest whim. The world is changing faster and faster, and the youth are up to speed. Due to the... more