Breakage Auditor

Project:  CenturyLink    

Location: UT Region

Pay:  Varies

Hours:

Duties and Responsibilities

 

  • Monitor calls and give feedback for Coaching
  • Ensure compliance of company policies, regulations and safety procedures
  • Manages consistent observation of all agents on their assigned teams
  • Routinely rotates through assigned teams to provide consistent flow of data to assigned teams
  • Recognize, document, and alert coaches and directors to trends in customer calls
  • Make sure appropriate dispositions are used
  • Keeps updated on all current training and quality requirements.
  • Ad Hoc assignments as per Site Lead
  • Ad Hoc assignments as per Director
  • Attendance to all conference calls and meetings as requested

 

Requirements:

 

Education:  High School Diploma, GED, or equivalent work experience

General Candidate Experience:

 

  • Basic reading, writing, and arithmetic skills required. This is normally acquired through a high school diploma or equivalent
  • Knowledge of CenturyLink systems
  • Knowledge of modern business and customer communications, including grammar, sentence structure, and style
  • Knowledge of organizational strategy and priority management
  • Skill to use a computer at high efficiency. Experience using Microsoft Word, Excel, Outlook, and PowerPoint in preferred. The ability to type 25 wpm.
  • Experience in managing others is preferred
  • Experience with public speaking is preferred.
  • Strong motivational skills
  • Good numerical and analytical skills
  • Skill to communicate effectively with employees
  • Ability to handle a high stress environment
  • Ability to handle and resolve recurring problems
  • Must be able to handle multiple priorities and conflicts
  • Willingness to work in a fast pace work environment
  • Ability to be proactive
  • Industry experience required
  • Professional work behavior
  • Pass a drug test
  • Exceptional attendance
  • Performing with measurable numbers
  • Show the job is a good fit for you

How To Apply: Send resume along with a cover letter to taylor.hughes@focusservices.com by eob 6/4/2018.