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Training #1 Job Posting

Aug 3 2018

Project: CTL Location: Sterling IL Pay: TBD Hours: TBD To assist trainers in the overall development of agents, work one on one with agents to help attain performance goals including sales goals and quality scores, fill in for trainers if they have requested time off. Duties and Responsibilities Conduct sales and customer service-based training classes Provides continuous development and maintenance of all sales training... more

Trainer Job Posting

Aug 3 2018

Project: CTL Location: Sterling, IL Pay: Varies Depending on Experience Hours: TBD Duties and Responsibilities Conduct sales and customer service based training classes Provides continuous development and maintenance of all sales training programs including new hires and continuation training Develops forecast plans to meet all service volume quotas Facilitate and coach agents on performance, call quality, and... more

TSC SME Job Posting

Jul 30 2018

Project: CTL Location: Roy, UT Pay: Varies Depending on Experience Hours: TBD Job Summary: This position is responsible for Customer Escalations, Assisting Agents with General Billing & Account Questions, Assisting Agents with Billing Misquote Questions, Assisting Agents with Handbook / Einstein Questions, Assisting Agents with Product & Promotional Questions Other Duties and Responsibilities Maintains a high level of... more

Process Administrator, (PA) Job Posting

Jul 30 2018

Project: CTL Location: Roy, UT Pay Range: Varies Hours: FT Job Summary: This position is responsible for the overall management, productivity, and customer service performance/quality scores and all other quality related results of the site and campaigns they are assigned to. Therefore this candidate must provide leadership, direction and support to other managers, team leaders, coaches and agents. This candidate must be self-motivated,... more

Coach

Jul 30 2018

Project: CTL Location: Roy, UT Pay: Varies Depending on Experience Hours: TBD Duties and Responsibilities Maintains a high level of efficiency and production throughout the personnel of the site Ensures all agents on team are in process Continually instruct and assists agents to help achieve team sales and quality goals Counseling team members on performance and behavioral issues Keeps updated on all current... more

QA Specialist Job Posting

Jul 30 2018

Project: CTL Location: Midwest Pay: Varies Hours: TBD Job Summary: This position is responsible for auditing agent contacts and submitting quality observation forms detailing out their findings. Duties and Responsibilities Maintains a high level of efficiency and production Ensure compliance of company policies, regulations and safety procedures Manages consistent observation of all agents on their assigned teams... more

Coach

Jul 24 2018

Project: CTL B2B Location: Roy, UT Pay: Varies Depending on Experience Hours: TBD Duties and Responsibilities Maintains a high level of efficiency and production throughout the personnel of the site Ensures all agents on team are in process Continually instruct and assists agents to help achieve team sales and quality goals Counseling team members on performance and behavioral issues Keeps updated on all current... more

Coach

Jul 24 2018

Project: CTL Location: Clinton, IA Pay: Varies Depending on Experience Hours: TBD Duties and Responsibilities Maintains a high level of efficiency and production throughout the personnel of the site Ensures all agents on team are in process Continually instruct and assists agents to help achieve team sales and quality goals Counseling team members on performance and behavioral issues Keeps updated on all current... more

TSC SME Job Posting

Jul 16 2018

Project: CTL Location: Clinton, IA Pay: Varies Depending on Experience Hours: FT Job Summary: This position is responsible for Customer Escalations, Assisting Agents with General Billing & Account Questions, Assisting Agents with Billing Misquote Questions, Assisting Agents with Handbook / Einstein Questions, Assisting Agents with Product & Promotional Questions Other Duties and Responsibilities Maintains a high level... more

Director of Compliance

Jun 14 2018

Project: Director of Compliance Location: Roy Pay: Varies Depending on Experience Hours: Day Shift Duties and Responsibilities: This is a director level position, great detail and strong organizational skills are a must. Below are some of the expectations for this position. To include but not limited to: • Management of all company logins and passwords within time frames specified • Responsible for all aspects of ROMs... more