Open positions

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Trainer

May 26 2017

Project: CTL Location: Dubuque, IA Pay: Varies Depending on Experience Hours: Duties and Responsibilities Conduct sales and customer service based training classes Provides continuous development and maintenance of all sales training programs including new hires and continuation training Develops forecast plans to meet all service volume quotas Facilitate and coach agents on performance, call quality, and products Keeps... more

WFM Director

May 24 2017

Project: Workforce Management Location: Midwest OR Utah Pay: Varies Depending on Experience Hours: TBD Reports to: VP Operations Duties and Responsibilities Maintains a high level of efficiency and production throughout the personnel of the site Ensures all Leads on team are in process Continually instruct and assists Leads to help achieve AHT and WFM goals Keeps updated on all current training Ensure environment... more

Recruiter #1

May 22 2017

Title: Staffing Specialist/Recruiting #1 Location: Clinton, IA Pay Range: Varies Reports To: Director of Human Capital Hours: TBD Duties and Responsibilities: Recruits potential employees using various community resources and tools Develops and monitors quotas for staffing and timeliness Develops forecast plans to meet all service volume quotas Interview potential employees and screen out the unqualified candidates Talent... more

Trainer

May 18 2017

Project: Hughes Location: Ogden, UT Pay: Varies Depending on Experience Hours: Duties and Responsibilities Conduct sales and customer service based training classes Provides continuous development and maintenance of all sales training programs including new hires and continuation training Develops forecast plans to meet all service volume quotas Facilitate and coach agents on performance, call quality, and products Keeps... more

SME

May 15 2017

Project: CTL Location: Ogden, UT Pay: Varies Depending on Experience Hours: FT Job Summary: This position is responsible for Customer Escalations, Assisting Agents with General Billing & Account Questions, Assisting Agents with Billing Misquote Questions, Assisting Agents with Handbook / Einstein Questions, Assisting Agents with Product & Promotional Questions Other Duties and Responsibilities Maintains a high level of... more

Human Resource Assistant Job

May 12 2017

Location: Roy Utah Pay: $9-11 Hours: Full Time This position is to establish a strategic Human Resource presence on the call floors in Utah. This person will be reporting directly to the HR Director. This person will represent HR and help improve the agent experience and work diligently to improve employee retention. Duties and Responsibilities Strategically establish a strong HR function in on the call floors Work closely with... more

Inbound Phone Agent

Sep 23 2016

We are seeking a driven, dynamic person that maintains a high level of efficiency... more