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QA Specialist Job Posting

Feb 16 2018

Project:CenturyLink Location:Sterling Pay:Varies Hours:FT Job Summary: This position is responsible for auditing agent contacts and submitting quality observation forms detailing out their findings. The position can be filled and performed from within any of the Midwest locations. Duties and Responsibilities Maintains a high level of efficiency and production Ensure compliance of company policies, regulations and safety... more

Back-up QA Specialist Job Posting

Feb 16 2018

Project:CenturyLink Location:Sterling Pay:Varies Hours:FT – as needed Job Summary: This position is responsible for filling in as a back-up to the SBU’s dedicated quality assurance specialist, on an as-needed basis. When assisting as QA specialist, responsibilities include auditing agent contacts and submitting quality observation forms detailing out their findings. Duties and Responsibilities Maintains a high level of... more

Back-up QA Specialist Job Posting

Feb 16 2018

Project:CenturyLink Location:Dubuque Pay:Varies Hours:FT Job Summary: This position is responsible for filling in as a back-up to the SBU’s dedicated quality assurance specialist, on an as-needed basis. When assisting as QA specialist, responsibilities include auditing agent contacts and submitting quality observation forms detailing out their findings. Duties and Responsibilities Maintains a high level of efficiency and... more

Temporary QA Specialist Job Posting

Feb 16 2018

Project:CenturyLink Location:Clinton, UT Pay:Varies Hours: FT Job Summary: This position will be filling in as a full time Quality Assurance Specialist for six weeks and then continue to function as a back-up QA, as-needed. Responsibilities include auditing agent contacts and submitting quality observation forms detailing out their findings. Duties and Responsibilities Maintains a high level of efficiency and production... more

TSC SME Job Posting

Jan 22 2018

Project:CTL Location:Dubuque, IA Pay: Varies Depending on Experience Hours: FT - PM Job Summary: This position is responsible for Customer Escalations, Assisting Agents with General Billing & Account Questions, Assisting Agents with Billing Misquote Questions, Assisting Agents with Handbook / Einstein Questions, Assisting Agents with Product & Promotional Questions Other Duties and Responsibilities Maintains... more

Backup Assistant Director Human Capital Job Posting

Jan 22 2018

Project:Human Capital Location:MW Region Pay:Varies depending on Experience. Hours:As Needed Objective: This position is responsible for filling in as a back-up to the Assistant Director of Human Capital on an as-needed basis. When assisting as Assistant Director Responsibilities include the overall management, productivity, and execution of recruiting and training. Duties and Responsibilities Develop new curriculum... more

Number 1 Trainer Job Posting

Jan 17 2018

Project:CTL Location:Dubuque, IA Pay:TBA Hours:TBA To assist trainers in the overall development of agents. To work one on one with agents to help attain performance goals including sales goals and quality scores. To fill in for trainers if they have requested time off. Duties and Responsibilities Conduct sales and customer service based training classes Provides continuous development and maintenance of all sales... more

Assistant Director Job Posting

Jan 12 2018

Project: CTL Location: Ogden, UT Pays: varies depending on experience Hours: TBD Reports To: Director Duties and Responsibilities: This position is responsible for the overall management, productivity, and customer service performance/quality scores and all other quality related results of the site and campaigns they are assigned to. Therefore, this candidate must provide leadership, direction and support to other managers,... more

Coach

Jan 5 2018

Project:Alt Markets Location:Ogend Pay:Varies Depending on Experience Hours:PM Duties and Responsibilities Maintains a high level of efficiency and production throughout the personnel of the site Ensures all agents on team are in process Continually instruct and assists agents to help achieve team sales and quality goals Counseling team members on performance and behavioral issues Keeps updated on all current... more

Trainer Job Posting

Dec 14 2017

Project:CTL Location: Sterling, IL Pay: Varies Depending on Experience Hours:TBD Duties and Responsibilities Conduct sales and customer service based training classes Provides continuous development and maintenance of all sales training programs including new hires and continuation training Develops forecast plans to meet all service volume quotas Facilitate and coach agents on performance, call quality, and products... more