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Director of Compliance

Jun 14 2018

Project: Director of Compliance Location: Roy Pay: Varies Depending on Experience Hours: Day Shift Duties and Responsibilities: This is a director level position, great detail and strong organizational skills are a must. Below are some of the expectations for this position. To include but not limited to: • Management of all company logins and passwords within time frames specified • Responsible for all aspects of ROMs... more

QA Specialist Job Posting

Jun 14 2018

Job Summary: This position is responsible for auditing agent contacts and submitting quality observation forms detailing out their findings. Duties and Responsibilities • Maintains a high level of efficiency and production • Ensure compliance of company policies, regulations and safety procedures • Manages consistent observation of all agents on their assigned teams • Routinely rotates through assigned teams to provide... more

TSC SME Job Posting

Jun 6 2018

Project: CTL Location: Clinton, IA Pay: Varies Depending on Experience Hours: FT - PM Job Summary: This position is responsible for Customer Escalations, Assisting Agents with General Billing & Account Questions, Assisting Agents with Billing Misquote Questions, Assisting Agents with Handbook / Einstein Questions, Assisting Agents with Product & Promotional Questions Other Duties and Responsibilities Maintains a... more

AM Retention Coach

Jun 5 2018

Project: CTL Location: Sterling, IL Pay: Varies Depending on Experience Hours: Duties and Responsibilities • Maintains a high level of efficiency and production throughout the personnel of the site • Ensures all agents on team are in process • Continually instruct and assists agents to help achieve team sales and quality goals • Counseling team members on performance and behavioral issues • Keeps updated on all... more

Breakage Auditor

Jun 4 2018

Project: CenturyLink Location: UT Region Pay: Varies Hours: Duties and Responsibilities Monitor calls and give feedback for Coaching Ensure compliance of company policies, regulations and safety procedures Manages consistent observation of all agents on their assigned teams Routinely rotates through assigned teams to provide consistent flow of data to assigned teams Recognize, document, and alert... more

Site Lead

May 21 2018

Project: CTL Location: Roy, UT Pay: varies depending on experience Hours: TBD Duties and Responsibilities • Maintains a high level of efficiency and production throughout the personnel of the site • Ensures all personnel are in process • Continually instruct and assists coaches to help achieve team sales and quality goals • Develops and monitors sales quotas • Develops forecast plans to meet all service volume... more

Back-up QA Specialist Job Posting

May 16 2018

Project: CenturyLink Location: Sterling Pay: Varies Hours: FT – as needed Job Summary: This position is responsible for filling in as a back-up to the SBU’s dedicated quality assurance specialist, on an as-needed basis. When assisting as QA specialist, responsibilities include auditing agent contacts and submitting quality observation forms detailing out their findings. Duties and Responsibilities Maintains a high... more

Back-up QA Specialist Job Posting

May 16 2018

Project: CenturyLink Location: Clinton, UT Pay: Varies Hours: FT Job Summary: This position is responsible for filling in as a back-up to the SBU’s dedicated quality assurance specialist, on an as-needed basis. When assisting as QA specialist, responsibilities include auditing agent contacts and submitting quality observation forms detailing out their findings. Duties and Responsibilities Maintains a high level of... more

Technical Project manager

May 16 2018

Pay: Varies Depending on Experience $10-$15 Hours: Flexible (Students welcome to apply) The Technical Project Manager provides technical support to clients for the various call center campaigns. The TPM is the primary point of contact for technical requests and provides a critical role in ensuring client satisfaction. Responsibilities: • Communicate effectively externally and internally with client and other departments • Gather... more

Workforce Manager

May 3 2018

Project: CTL Location: Dubuque, IA Pay: varies depending on experience Hours: Duties and Responsibilities • Maintains a high level of efficiency and production throughout the personnel of the site • Ensures all personnel are in process • Continually instruct and assists coaches to help achieve team sales and quality goals • Develops and monitors sales quotas • Develops forecast plans to meet all service volume... more