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Retention Reporting / Auditing

Apr 19 2018

Project: Retention Location: Dubuque or Clinton, IA Pay: Varies Hours: Varies Duties and Responsibilities Track Net sales for Retention Campaign Track accurate revenue Audit all sales Make sure appropriate dispositions are used Keeps updated on all current training and quality requirements. Ad Hoc assignments as per Site Lead Ad Hoc assignments as per Director Attendance to all conference calls and meetings as... more

PM Coach

Apr 19 2018

Project: CTL Location: Clinton, IA Pay: Varies Depending on Experience Hours: PM Duties and Responsibilities Maintains a high level of efficiency and production throughout the personnel of the site Ensures all agents on team are in process Continually instruct and assists agents to help achieve team sales and quality goals Counseling team members on performance and behavioral issues Keeps updated on all current... more

Quality Assurance Manager

Mar 30 2018

Location: Any Hours: FT Job Summary: The Quality Assurance Manager orchestrates the company’s quality assurance process for each campaign. The Quality department monitors, measures, and reports on the actual experience provided to customers as well as our interactions with each customer. Furthermore, this role identifies any gaps in performance by using the company’s quality assurance scorecard which focuses on providing a caring and... more

Trainer Developer

Mar 30 2018

Location: Roy/Ogden, UT Job Summary We are seeking an experienced Corporate Trainer to join our team. This Trainer will design, develop, and assist with delivering training for various clients. This position will be responsible for specific training efforts, from the initial training analysis all the way to final delivery and ongoing evaluation. The Corporate Trainer is responsible for creating and conducting company training programs in... more

Director of Operations

Mar 30 2018

Job Location: Utah Report to Position: Regional Director Department: Operations Position Type: Management Primary Purpose This person is responsible for the overall management, productivity/performance, quality, and employee development of the site they are assigned to. This candidate must provide leadership, direction, and support to other managers, team leaders, coaches, and agents. Major Roles and Responsibilities... more

Coach

Mar 29 2018

Project: CTL Location: Clinton, IA Pay: Varies Depending on Experience Hours: Duties and Responsibilities Maintains a high level of efficiency and production throughout the personnel of the site Ensures all agents on team are in process Continually instruct and assists agents to help achieve team sales and quality goals Counseling team members on performance and behavioral issues Keeps updated on all current... more

Process Administrator, (PA) Job Posting

Mar 28 2018

Project: Charter/CTL Location: Roy, UT Job Summary: This position is responsible for the overall management, productivity, and customer service performance/quality scores and all other quality related results of the site and campaigns they are assigned to. Therefore this candidate must provide leadership, direction and support to other managers, team leaders, coaches and agents. This candidate must be self-motivated, and willing to work... more

TSC SME Job Posting

Mar 21 2018

Project: CTL Location: Dubuque, IA Pay: Varies Depending on Experience Hours: FT - PM Job Summary: This position is responsible for Customer Escalations, Assisting Agents with General Billing & Account Questions, Assisting Agents with Billing Misquote Questions, Assisting Agents with Handbook / Einstein Questions, Assisting Agents with Product & Promotional Questions Other Duties and Responsibilities Maintains a high... more

Coach

Mar 9 2018

Project: CTL Location: Clinton, IA Pay: Varies Depending on Experience Hours: PM Duties and Responsibilities Maintains a high level of efficiency and production throughout the personnel of the site Ensures all agents on team are in process Continually instruct and assists agents to help achieve team sales and quality goals Counseling team members on performance and behavioral issues Keeps updated on all current... more

Recruiter Job Posting

Mar 9 2018

Title: Recruiter Location: Roy, UT Pay Range: Varies Reports To: Director of Human Capital Hours: FT Duties and Responsibilities: Recruits potential employees using various community resources and tools Develops and monitors quotas for staffing and timeliness Develops forecast plans to meet all service volume quotas Interview potential employees and screen out the unqualified candidates Talent Screening Creates... more