Chances Are: Your Attrition Rate are Affected by Lack of Agent Visibility

15 / Nov / 2013By Jordan Linford

It has been our experience that most companies do not give their agents adequate visibility to their performance.


Many express the complications and frustrations that arise from limited agent communication and that agent attrition rate has an enormous impact on their bottom line.


When agents have one expectation and leadership has another,  it is a recipe for attrition.


Some companies have reported costs as much as $30,000 every time an agent quits within the first 90 days and this number only goes up the longer the agent is employed with the company.


ClearView not only allows the agent to clearly see precisely what the companies expectations are for each particular metric, but its allows the agent to see how they are performing to each goal in real-time.

demoIf you have any other questions about Focus Services or our Call Floor Metric Software, ClearView™ Just click on the hyper links.