Coach
Project: CTL
Location: Clinton, IA
Pay: Varies Depending on Experience
Hours:
Duties and Responsibilities
- Maintains a high level of efficiency and production throughout the personnel of the site
- Ensures all agents on team are in process
- Continually instruct and assists agents to help achieve team sales and quality goals
- Counseling team members on performance and behavioral issues
- Keeps updated on all current training
- Ensure environment cleanliness
- Maintain team attendance
- Recognize, document, and alert director of trends in customer calls
- Meets sales and quality quotas set by director
- Ensure compliance of company policies, regulations and safety procedures
- Maintain a clean work area and be well organized
- Ad hoc assignments as per Site Lead
- Ad hoc assignments as per Director
Requirements:
Education: High School Diploma, GED, or equivalent work experience
General Candidate Experience:
- Basic reading, writing, and arithmetic skills required. This is normally acquired through a high school diploma or equivalent
- Knowledge of modern business and customer communications, including grammar, sentence structure, and style
- Knowledge of organizational strategy and priority management
- Skill to use a computer at high efficiency. Experience using Microsoft Word, Excel, Outlook, and PowerPoint in preferred. The ability to type 25 wpm.
- Experience in managing others is preferred
- Experience with public speaking is preferred.
- Strong motivational skills
- Good numerical and analytical skills
- Skill to communicate effectively with employees
- Ability to handle a high stress environment
- Ability to handle and resolve recurring problems
- Must be able to handle multiple priorities and conflicts
- Willingness to work in a fast pace work environment
- Ability to be proactive
- Industry experience required
- Professional work behavior
- Pass a drug test
- Exceptional attendance
- Performing with measurable numbers
- Achieve Certified
How To Apply: Please send resume to joy.hoagland@focusservices.com by eob 3/29/2018