5 Ways Cloud-Based Computing Saves Time and Money
A lot of people hear the words “cloud computing” and think the process is more difficult than it actually is to have your data backed up in the cloud. However, many people are opting not only to have cloud-based back up but entire cloud-based systems that they run their centers off of. This can save time, resources, and bring a lot of peace of mind to the entire process of where we save and keep our information. Here are five ways that cloud computing saves time and money for any center, big or small.
- Information is Accessible in Multiple LocationsThis is a basic fundamental when it comes to outsourcing. Some companies will simply hand the business over to the easiest company. This can be beneficial in terms of alleviating the stress of the campaign in the beginning but can be seriously detrimental to the long-term success of a call center campaign. Simple issues like verbiage training, basic call center training, drug tests, and continual investment in agent success are all things one should look into seriously when outsourcing. If the process is easy in the beginning, it may result in potential losses down the line that may be unrecoverable and set the company who is outsourcing back more than they are comfortable.
- Cloud-Based is as Secure or More Secure as Hard StorageAn enormous mistake a company can make involving a potential outsourcer is that they do not meet and gauge the success of call center leadership. Many times in terms of offshore outsourcing, leadership may not travel to the site to meet personally with leadership. This could be potentially devastating to a campaign because the leadership of the outsourcing company is not on the same page with the company who needs the outsourcing service. By getting to know leadership and by building that trust, future problems can be avoided and transparency can be cultivated that benefits both parties.
- Cloud-Based Storage Has Never Been More AffordableAnother equally important factor is that the campaign the client may be outsourcing simply doesn’t mesh with the company is doing the outsourcing. If these cultures don’t mesh with the client’s culture when it comes to the product, then the customer service or sales relationship will suffer on the phones. Making sure that there is a seamless culture between the outsourcer and the client is nearly as important as cultivating great culture on the call floor.
- Cloud-Based Storage Has Never Been More User-FriendlyA call center campaign’s performance is only as good as the metrics which define that performance. Many call center campaigns end because the metrics they provide their clients are not accurate. This is terrible for the client because it provides them with incorrect data and pushes the problem further out, possibly to a point that the campaign folds completely. By having an accurate display and reporting of data metrics, a call center is able to keep the client in the conversation about areas that are doing well, as well as areas that need to improve.
- It Simply WorksPerhaps the most detrimental and campaign ending aspect of all is that no effective communication can occur between the outsourcer and the client. By not communicating, it is only a matter of time before those relationships are sourced on another side. Productivity will be greatly affected by the outsourcer because they are not kept striving for more by the client, and the client will grow bitter due to the fact that they are not given an effective way to vent their concerns. By maintaining constant and direct communication with call center management, a client will be more likely to be invested in that campaign, and will, therefore, invest more time and resources to the success of that campaign.
There is nothing to be worried about with cloud computing, although it sounds like a technical process, it has never been an easier one for consumers. Backing up data and accessing it later has become so user-friendly that it is a large asset to businesses. Maybe it is time to get your head into the clouds!