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Sales and Marketing / Lead Generation Specialist

Pay:  Varies Depending on Experience

Hours:  Vary

Duties and Responsibilities

·        Cold calling on small, medium, and large size businesses to identify call center needs and opportunities.

·        Work past the gatekeeper of these companies and gather the contact info for the decision makers of the organization.

·        Hold preliminary fact finding calls with decision makers and report back with findings.

·        Responsible for assignments as needed

• Maintain a clean work area and be well organized
• Ad hoc assignments as per Site Lead
• Ad hoc assignments as per Director

Requirements:

Education:  High School Diploma, GED, or equivalent work experience

General Candidate Experience:

• Basic reading, writing, and arithmetic skills required. This is normally acquired through a high school diploma or equivalent
• Knowledge of modern business and customer communications, including grammar, sentence structure, and style
• Knowledge of organizational strategy and priority management
• Skill to use a computer at high efficiency. Experience using Microsoft Word, Excel, Outlook, and PowerPoint in preferred.
• The ability to type 25 wpm.
• Experience in managing others is preferred
• Experience with public speaking is preferred.
• Strong motivational skills
• Good numerical and analytical skills
• Skill to communicate effectively with employees
• Ability to handle a high stress environment
• Ability to handle and resolve recurring problems
• Must be able to handle multiple priorities and conflicts
• Willingness to work in a fast pace work environment
• Ability to be proactive
• Industry experience required
• Professional work behavior
• Pass a drug test
• Exceptional attendance
• Performing with measurable numbers
• Show the job is a good fit for you

How To Apply: Send resume to chris.hislop@focusservices.com  by  End of Business  2/24/2012.

Trainer/Recruiter Thoughts to Integrity Day

• “What have you learned in the last month?”

  • In the last month I have learned many things from a new project here at work to who my real friends are here at work and home life too.

  • a ton!!  haha, multiple new trainings

  • I have learned patience, interviewing people has been a new challenge for me and I have learned that I need to be patient with the people I interview so that I can have a better judgment of their ability to work here.

  • educationally- how to do VIDS from Jade. 

• “Has there been a time you failed to do what you said you would?”

  • Yes

  • I am sure there has, but I try to follow through with everything I am asked…I can’t think of one.

  • I don’t think so. At least I hope not. I try to the best I can every day to the best of my abilities.

  • Yes

• “When an employee wants something and you can’t deliver it, what do you do?”

  • I ask for help to try and accomplish it. If I can’t I go to them to see what they recommend.

  • i search to find the answer or look for a way to compensate

  • I apologize sincerely and try to point them in the direction of someone more suited to help their needs.

  • Explain to them why and offer an alternative that works for both parties.  I’m usually the peace maker in our site.

• “If you have conflicting priorities, what is your solution?”

  • I look at which is going to be best in the long run.

  • weigh both situations, and the outcomes, choose which to complete first … I typically find a way to complete both 

  • I look at my priorities and place them in an order of importance and complete the most important first and work as hard as I can to make sure I get all my priorities done in a timely fashion.

  • Do what benefits my family 1st.

• “What does the word ‘integrity’ mean to you?”

  • Integrity means to have: honesty, values, principles and expectations.

  • consistancy, following through, honesty, pride

  • Integrity is humility to confess and ask for forgiveness when you have done wrong and courage to stand up for what’s right in all circumstances.

  • Being honest to yourself and your family

1. What does the word ‘integrity’ mean to you? – integrity for me is being honest on everything.

2. If you have conflicting priorities, what is your solution? – priorities which is more important and settle or address the issue asap.

3. Has there been a time you failed to do what you said you would? – yes, there are times that we are piled up of the things that we need to do, sometimes we tend to forget some things so it’s better that we have a reminder.

4. What have you learned in the last month? – to take care of your health.

April’s Answers:

1. What have you learned in the last month? – Trust No One

2. Has there been a time you failed to do what you said you would? – Yes, I failed to talked to some agents that needs my attention. cause we are preoccupied with some concerns and file up reports.

3. If you have conflicting priorities, what is your solution? - i will make plan on how to solve or to do this priorities. I’ll solve or prioritize first the things that needs my attention.

4. What does the word ‘integrity’ mean to you? – working honesty without anyone’s supervision

Ishi’s Answers:

1. What have you learned in the last month?

- I have learned to value things by order like “what is important” and “what is urgent”. Everyday is a discovery of things in a personal or professional way.
2. Has there been a time you failed to do what you said you would?

- Most of the time. But I learn from it. I believe that everyone should start from their mistakes and rise out of it. And that success follows after several failures.
3. If you have conflicting priorities, what is your solution?”

- If I do, I simply have to know what is important and or urgent. Important things go first and urgent things come next.
4. What does the word ‘integrity’ mean to you?”

-         Integrity is a man’s identity. Integrity is personified by truthfulness and sincerity.

Jingle’s Answers:

1. What have you learned in the last month?
- I have learned how to discipline myself when it comes to health for me to be more effective at work.

2. Has there been a time you failed to do what you said you would?

- Many times. Yes. But I always make sure not to repeat those mistakes that caused my failure.

3. If you have conflicting priorities, what is your solution?
- I am figuring out what is most important and who are those people that will be affected.

What does the word ‘integrity’ mean to you?

- “Honesty” the state of being whole, entire, or undiminished.

Elisha’s Answers:

1. What have you learned in the last month?
- Last month I learned that there is time for everything. If something happens, even if its not what we plan, it still happened for the best.

2. Has there been a time you failed to do what you said you would?
- Yes. I’m just human. But I’m trying my best at all times.

3. If you have conflicting priorities, what is your solution?
- First stop. Think it over. Then go for what is more important and helpful to other people around me.

4. What does the word ‘integrity’ mean to you?
- Being at honest. At all times.

 1. What is Integrity for you?

- Being Whole

- Moral Adherence

- Honesty

- Ethical Principles

Edcel:

Honesty and loyalty. When it comes to work, it’s giving your whole self to what ever you are doing.

2. What have you learned in the Last month?

Chalmer- I learned to be more specific and clear in providing the necessary information to customers no matter how irate they are.

3. Has there been a time you failed what said you would do?

Christian- I once failed in being honest as being a call center agent, the nature of this job at times pushes us to not be honest with the truths.

Glaiza- Yes, most of the time. But for me, so be it! Let it happened. Everything happens for a reason.

4. If you have conflicting priorities, what would you do?

Anton- Manage time to avoid conflict and if it does happen unexpectedly, I’ll deal with it.

Mechelle- You have to set priority. You need to weigh things first because you’ll not be productive. There is no way that you  can serve two Masters at the same time.

5. When a customer wants something and you cant deliver it, what do you do?

Sharon – I feel bad because i did not provide the highest level of service. I ask assistance to someone who is knowledgeable enough on that certain issue.

I     =  Inculcating values and honesty.
N   =  Not corrupted.
T    =  Truth.
E    =  Ethics & morality.
G   =  Goodness in acts (in dealing with customer).
R   =  Realistic but at the same time,
I    =  Idealistic.
T   =  Totality, Wholeness.
Y  =  Yearning for what can make the campaign successful in the right way.

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Coach Job Posting

Project: Century Link

Location: Rock Falls, IL

Pay: Varies Depending on Experience

Hours: PM

Duties and Responsibilities

• Maintains a high level of efficiency and production throughout the personnel of the site
• Ensures all agents on team are in process
• Continually instruct and assists agents to help achieve team sales and quality goals
• Counseling team members on performance and behavioral issues
• Keeps updated on all current training
• Ensure environment cleanliness
• Maintain team attendance
• Recognize, document, and alert director of trends in customer calls
• Meets sales and quality quotas set by director
• Ensure compliance of company policies, regulations and safety procedures
• Maintain a clean work area and be well organized
• Ad hoc assignments as per Site Lead
• Ad hoc assignments as per Director

Requirements:

Education: High School Diploma, GED, or equivalent work experience

General Candidate Experience:

• Basic reading, writing, and arithmetic skills required. This is normally acquired through a high school diploma or equivalent
• Knowledge of modern business and customer communications, including grammar, sentence structure, and style
• Knowledge of organizational strategy and priority management
• Skill to use a computer at high efficiency. Experience using Microsoft Word, Excel, Outlook, and PowerPoint in preferred. The ability to type 25 wpm.
• Experience in managing others is preferred
• Experience with public speaking is preferred.
• Strong motivational skills
• Good numerical and analytical skills
• Skill to communicate effectively with employees
• Ability to handle a high stress environment
• Ability to handle and resolve recurring problems
• Must be able to handle multiple priorities and conflicts
• Willingness to work in a fast pace work environment
• Ability to be proactive
• Industry experience required
• Professional work behavior
• Pass a drug test
• Exceptional attendance
• Performing with measurable numbers
• Show the job is a good fit for you

How To Apply: Send resume to Danica.kimball@focusservices.com by End of Business 2/23/2012.

Payroll / Sales Auditor

Project: Change Service

Location: Roy1

Pay: Varies

Hours: Varies

Duties and Responsibilities

• Track Net sales for SBG
• Track accurate revenue
• Audit all sales
• Responsible for handling payroll
• Make sure appropriate dispositions are used
• Keeps updated on all current training and quality requirements.
• Ad Hoc assignments as per Site Lead
• Ad Hoc assignments as per Director
• Attendance to all conference calls and meetings as requested

Requirements:

Education: High School Diploma, GED, or equivalent work experience

General Candidate Experience:

• Basic reading, writing, and arithmetic skills required. This is normally acquired through a high school diploma or equivalent
• Knowledge of Qwest systems
• Knowledge of modern business and customer communications, including grammar, sentence structure, and style
• Knowledge of organizational strategy and priority management
• Skill to use a computer at high efficiency. Experience using Microsoft Word, Excel, Outlook, and PowerPoint in preferred. The ability to type 25 wpm.
• Experience in managing others is preferred
• Experience with public speaking is preferred.
• Strong motivational skills
• Good numerical and analytical skills
• Skill to communicate effectively with employees
• Ability to handle a high stress environment
• Ability to handle and resolve recurring problems
• Must be able to handle multiple priorities and conflicts
• Willingness to work in a fast pace work environment
• Ability to be proactive
• Industry experience required
• Professional work behavior
• Pass a drug test
• Exceptional attendance
• Performing with measurable numbers
• Show the job is a good fit for you

How To Apply: Send resume along with a cover letter to lindsey.nielsen@focusservices.com by EOB Friday 2/24/2012.