Focus Services Appoints Scott Bell As Chief Operation Officer
Roy, Utah, September 27th, 2017 (eReleases) – Focus Services, a leading provider of third-party contact center services, announced that Scott Bell has joined the executive team as chief operating officer. The news comes one week after the company’s announcement of their expansion into Europe. The contact center provider is continuing to broaden its leadership team in preparation for its next wave of market success and further anticipated growth.
Scott brings with him over 20 years of BPO leadership experience with international operations experience throughout the US and in Europe, Asia, Canada, the Caribbean and Latin America. In his previous assignment, he was Vice President and General Manager over a large contact center in Mexico City, with additional responsibilities in The Philippines and in the US. As a BPO leader with ACS, Xerox, and Qualfon, Scott has consistently been able to help grow business, improve KPIs and client satisfaction by leveraging best practices.
“The reason I decided to join the Focus team had a lot to do with the culture and the leadership team that I would be working with.” Scott Bell said of his decision to come to Focus Services, “This team is fantastic and the business has great possibilities! I look forward to helping Focus not only grow our business but also exercise our Mission.”
As a promoter of humanitarian causes, Scott is an active volunteer in his community and has participated in disaster and humanitarian relief with the United Way of America. Scott has a degree in Business Administration and is currently completing his MBA. He is also an Eagle Scout and speaks Spanish.
ABOUT FOCUS SERVICES Focus Services is a privately owned call center service provider, specializing in multi-product telesales and customer relationship management. Founded in 1995 with two employees, Focus has grown year over year by building strong, collaborative and effective vendor relationships with clients across multiple industries. Currently, Focus has over 3,000 employees working in 12 Focus facilities, both domestically and internationally.