Focus Services Expands Outsourced Contact Centre Solutions to the European Market
Roy, Utah, August 27th, 2017 (eReleases) – Focus Services, a leading provider of third-party contact center services, today announced a significant expansion into the European market. Focus Services has established centers in the UK and an at-home agent program in Germany. As outsourcing customer service becomes more commonplace in global markets, Focus Services is seeing a much stronger interest from enterprises wanting to move away from the expense of in-house customer service floors, and onto Focus Services.
Focus Services believes the timing is ideal as their European customers continue to grow. The markets are increasing adoption of third-party call center solutions. With the Focus Services contact center solutions, companies can now achieve the benefits of a European contact center, enabling them to serve their clients more effectively across geographic regions.
“This expansion is part of our growth strategy,” said Paul Liljenquist, President, Focus Services. “Focus Service’s global presence enables all customers to benefit and leverage market-leading solutions across the several countries and languages. It’s refreshing and exciting to be part of a team that is so customer focused, supporting the global contact center market in a time of rapid change.”
Enterprises today can provide powerful conversations between agents and consumers seamlessly through third-party call center solutions without sacrificing brand identity. By empowering the agents with relevant real-time and historical data, organizations are able to deliver a better customer experience and better outcomes. Focus Services uses industry leading software to accomplish its high level of agent output and customer satisfaction.
ABOUT FOCUS SERVICES Focus Services is a privately owned call center service provider, specializing in multi-product telesales and customer relationship management. Founded in 1995 with two employees, Focus has grown year over year by building strong, collaborative and
effective vendor relationships with clients across multiple industries. Currently, Focus has over 3,000 employees working in 12 Focus facilities, both domestically and internationally.