Case Study: Increasing Gross Revenue Per Call

Gross revenue per call (GRPC) and conversion rates are important metrics in maintaining a healthy call center campaign. Through dedication to agent training and workforce management, Focus Services was able to increase conversion of calls by 2%, revenue per call by 20%, and ramp up workforce numbers by 25% over a period of four months. This is how we did it.

To read the whole Case of Study please fill out the form:

Please fill the form to get the file

First Name *

Last Name *

Email *