Welcome to Focus Services

Focus Services is a privately owned call center service provider, specializing in multi-product telesales and customer relationship management.
Founded in 1995 with two employees, Focus has grown year over year by building strong, collaborative
and effective vendor relationships with clients across multiple industries.
Currently, Focus has just under 2,000 employees working in 9 Focus facilities, both domestically and internationally.

Focus’ Competitive Edge –
Focus’ success as a company has been driven by our ability to generate revenue through needs based selling and multi-product bundling.
At Focus, we understand that world class
Customer Service
is a byproduct of understanding what customers want and tailoring the service offering to best meet their needs. This results in loyal customers and
strong revenue streams. These are precisely the skills needed to excel in highly competitive, complex consumer and B2B markets.

Focus as a Strategic Partner –
In today’s fast paced, ever changing marketplace, it is critical for companies to focus on core competencies to be competitive.
Focus provides organizations with cost effective, value added call center solutions.
By outsourcing non-core, resource intensive call center functions to Focus, companies can better concentrate on their core businesses,
while we focus on their call center needs.

Focus’ SBU Model –
Focus is organized into Strategic Business Units (SBU).
Each SBU has a dedicated SBU Manager with dedicated resources who are in turn dedicated to the success of their customer’s business.
The SBU model facilitates strong business partnerships between Focus and its customers.
Our customers are closer to their business because we are closer to their business.

Incentive Compensation –
Focus drives differential results for its customers through the use of Incentive Compensation.
At Focus, we understand the importance of recognizing and rewarding individual brilliance through the use of clearly defined, objective performance metrics.
We consider our compensation philosophy to be a key competitive advantage as we seek to align the interests of Focus’ employees with those of our customers.