LEADING SPORTSWEAR COMPANY SELECTS FOCUS SERVICES TO HELP THEM MEET THEIR CUSTOMER SUPPORT NEEDS.
Fortune 1000 Leading Sportswear Company extends customer support with Focus Services to enhance first call resolution and NPS scores.
SALT LAKE CITY – July 16, 2016 – Focus Services, Inc., a leading provider of business process outsourcing services, today announced a Fortune 1000 Leading Sportswear Company expanded their customer support using Focus Services contact centers. The company will transition support to Focus Services contact center agents, in one of the several locations around the globe.
The company chose Focus Services for its state of the art software, wide integration capabilities, and high level of service. Focus Services state of the art workforce management software allows a seamless transition for clients and their customers, effectively becoming an extension of the company and its brand. The unprecedented visibility and reporting allows complete control from the client’s side on how their campaigns are performing. By cutting down on operational costs with Focus Services, our clients see an immediate cost benefit in just a few months.
“As a provider of home automation services where response time is crucial, this company will be able to increase first call resolutions times and never worry about long wait times,” noted Paul Liljenquist, President at Focus Services. “That is a big deal for this company in staying ahead of the competition, and we are equipped to help them do just that.”
Focus Services will support their new customer with a call floor of experienced agents and a data analyst team to help them easily consume and act upon their data. Incorporating Focus Services as an extension to their existing customer support efforts increases efficiency in a cost effective way. Focus Services robust, real-time and historical reporting tools, provide increased visibility into contact centers operations allowing for more integrated internal processes and seamless customer experiences.
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About Focus Services
Focus Services is a privately owned call center service provider, specializing in multi-product telesales and customer relationship management. Founded in 1995 with two employees, Focus has grown year over year by building strong, collaborative and effective vendor relationships with clients across multiple industries. Currently, Focus has over 3,000 employees working in 12 Focus facilities, both domestically and internationally.