Measuring Success: Call Center Metrics
There are many things that can be measured to track the success of a call center, but some things are more valuable than others. Here is a list of important call center metrics that you should evaluate in your company to improve not only efficiency, but also quality and outcomes.
Call center metrics are important to a company looking to improve their efficiency. There are many different metrics that can be used but rest assured that by measuring at least these five, your company can improve in all ways immeasurably.
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