• Focus provides cost effective Customer Service support. We quickly and efficiently handle all types of inquiries, from the routine to the complex.
  We are conscientious of the full customer experience, and are focused on ensuring that their concern was completely resolved on the first call.
  We also believe that every contact with a customer is an opportunity to strengthen the relationship between the customer and service provider through
  empathetic listening, interviewing for needs and tailoring the service offering to meet their needs.

• Focus shines when it comes to working with disgruntled customers, transforming negative perceptions into positive experiences.
  We understand that the keys to effective Saves, Win-Back and Loyalty campaigns are (1) empathetic listening, (2) addressing the initial call purpose,
  (3) interviewing for customer needs, (4) offering solutions to meet those needs, and (5) appropriately recapping the call to ensure that all customer
  needs or concerns have been addressed. This approach is remarkably effective at changing customer perceptions and repairing the customer / service provider
  relationship. Utilizing this approach, Focus has turned Saves, Retention and Loyalty campaigns from costs centers to profit centers.

• Focus provides excellent, cost effective technical support services, primarily through our Focus Philippines locations.
  We know that practical experience, excellent education and strong communication skills are the keys to providing world class technical support.
  Tight domestic labor markets for such skills have made it difficult for many companies to provide technical service to their customers.
  Understanding these domestic labor pressures, we provide our customers with the opportunity to leverage Focus’ pool of offshore, experienced,
  and educated technical resources.
• Focus Philippines, Inc. is a fully owned and operated subsidiary of Focus Services, LLC.

• Focus offers Third Party Quality Assurance and Monitoring Services to companies, including outsource vendors.
  We are able to leverage our domestic and off-shore facilities to provide QA and monitoring expertise that can fit all budgets and needs.
• Focus’ FAST System, our proprietary web based QA and Monitoring tool, enables us to provide real time shadow monitoring and live coaching.
  FAST also allows us record, store, access, monitor, and grade customer WAV files from anywhere in the world.
  With Focus’ FAST tools, we are able to provide real-time tracking, trending and reporting on agent, team and company level quality metrics.
  Focus’ Third Party Quality Assurance and Monitoring Services can provide exceptional visibility and additional insight into how you are servicing your customers.

• Focus offers Third Party Sales Order Processing Verification to companies, including outsource vendors.
  We are able to leverage our domestic and off-shore facilities to provide sales order processing verification expertise that can fit all budgets and needs.
• Focus’ FAST System, our proprietary web based QA and Monitoring tool, enables us to record, store, access and verify customer WAV files.
  With Focus’ FAST tools, we are able to provide real-time tracking, trending, and reporting on agent, team and company level Sales Order Processing performance.
  Focus’ Third Party Sales Order Processing Verification Services can provide fast, effective and useful feedback into how well your company is adhering to its
  sales and order processing procedures.

• Focus offers Third Party Customer Experience Survey Services to companies, including outsource vendors.
  We are able to leverage our domestic and off-shore resources to provide your company with insight into how well you are servicing your customers.
• Focus’ Customer Experience Survey Services include 100% WAV file capture, long term WAV file storage, WAV file access, and real-time reporting and trending.
  Focus’ Third Party Customer Experience Survey Services can provide fast, effective and useful feedback into how well your company and your representative
  are doing to meet the needs of your customers.

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