E-books

File Size
ebook The 5 Roadblocks to call center success
Everyday we go to work with the objective of helping our company improve.Each day is shaped by the goal of success. As we know, high performance of employees is what makes this goal a reality. If there is low performance, improvement is scarce. Listed below are five roadblocks that impede the road to success by hindering high performance.
110 Kb
callcentertech Call Center Technology
Call Center Technology is a vital piece of the puzzle when managing a call center. This technology is often times overlooked when selecting an outsourcing partner or when running a call center within your company. Read all about the call center technology currently used within Focus Services Call Centers.
110 Kb