Retail/eCommerce

Whether your business is a brick-and-mortar establishment or an ambitious eCommerce player, one success factor is common – exemplary customer service. As retailers and eCommerce companies seek to create an omni-channel experience for shoppers using the latest technology and best practices, a strategy that mixes traditional and new customer service channels to create a seamless, personalized and high-quality experience for customers must be employed as well.

  • Sales Support

  • Order Entry, Taking and Processing

  • Retail and eCommerce Answering Services

  • Loyalty Program Management

  • Upsell and Cross-Sell

  • Customer Retention

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