Services

Focus Services built its telecommunication business on the simple concept that “if we can sell, we will always have clients who need us.” Demand for our services has been driven by our ability to generate revenue through needs based selling and multi-product bundling.

At Focus Services, we understand that world class Customer Service is a byproduct of understanding what customers need, understanding the specific advantages of each product available to the customer, and tailoring the service offering to best meet their needs – resulting in loyal customers and strong revenue streams.

Our services combined with the sheer talent of our people come together in ways that make the most of every dollar, every call and every opportunity.

Our services include:

  •     Customer Acquisition
  •     Customer Care
  •     Direct Response
  •     Third Party Quality Assurance/Monitoring
  •     Up-sell and Cross-sell
  •     Business-to-Business
  •     Third Party Sales Order Processing Verification
  •     Help Desk and Tech Support
  •     Third Party Customer Experience Survey Services
  •     Back Office Processing
  •     Survey