Agents in Control

Feb 9 2015

Roadblock #5: Detached Agents

A giant roadblock to success can be the attitude of a detached agent. If an agent is not involved, performance level is low. When performance level is low, customers suffer. And when customers suffer, the company deteriorates. So how do you engage your agent? Let them control their realm.

The average agent... more

The Formula to Change Agent’s Behavior.

Jan 29 2014

29 / Jan / 2014 By Jordan Linford We can look at metrics until we are blue in the face. We can use every measurement tool out there to get in-depth insight, but if it isn't driving change in the behavior our agents then it is all for naught. It is just expensive data! So you may be asking, how do you change agent's behavior and what does ClearView know about it? We know because we have done it! ClearView was created on the call room floor... more

Chances Are: Your Attrition Rate are Affected by Lack of Agent Visibility

Nov 15 2013

15 / Nov / 2013By Jordan Linford

It has been our experience that most companies do not give their agents adequate visibility to their performance.

Many express the complications and frustrations that arise from limited agent communication and that agent attrition rate has an enormous impact on their bottom line.

When agents have one expectation... more