Call Center Agent

Use Educated Customers to Your Advantage.

Nov 5 2013

05 / Nov / 2013

By Jordan Linford

Martin H Fisher, a German-born American physician and author, most famous for his teachings on the art and practice of medicine once said that “Knowledge is a process of piling up facts; wisdom lies in their simplification.” With the onslaught of information in our high-tech lives, customers have more... more

Meeting our Customer Expectations

Sep 10 2012

10 / Sep / 2012

By Robin Villariza

Finding out your customer expectations is not that hard. Customer expectations are high and they expect you to meet them. Your customers are calling your call center because they need help to purchase a product, to resolve an account issue, maintain a product or ask a number of questions that they believe... more