Call Center Software

Are You Still Manually Pulling and Aggregating Data?

Nov 7 2013

07 / Nov / 2013 By Jordan Linford Many organizations manually pull data daily or weekly from multiple systems. As you can imagine, this process is extremely manually intensive, time consuming and creates a large opportunity for error every time this process is performed... Many individuals who are over this role express their frustration for wasting much of their time trying to extract, aggregate and correlate data By... more

Agent Attrition Kills Profits!

Oct 15 2013

15 / Oct / 2013

By Jordan Linford

Marcus Cicero, a Roman philosopher and politician once said that “No one can give you better advice than yourself.” When we have the opportunity to look at ourselves in an unbiased and honest way, it becomes much easier to make changes necessary for growth. Taking a daily inventory of our actions and... more

The Training Cure

Mar 14 2013

14 / Mar / 2013

By Jordan Linford

Training is an essential part of a call room floor, we all know that by now. No matter how much we try to create a homeostatic environment, a new training hurdle always seems to present itself. Having been a part of countless failures in call room training procedure, I feel like this is one area our floor... more