Employee Engagement

Fame, Fortune and Human Competition

Jun 30 2015

How can you better involve your employees? Easy solution; gamify your business. We all know that answer. But how can you gamify your company efficiently? The answer is Clearview. Clearview has multiple ways to track progress and increase incentive. It’s everything you need to get your company going.

A big way to get people involved is through fame and recognition. With... more

3 Ways to Engage the Millennial Agent

Oct 1 2014

01 / Oct / 2014

The youth today live in a world much different than years past. The expansion of the Internet has become so universal that in order to survive, change is required. Texting, tweeting and posting have replaced ancient forms of communication. Smartphones and tablets have given instant access to even the simplest whim. The world is changing faster and faster, and the youth are up to speed. Due to the... more

Three Tips To Improve Attrition Rates in 2014.

Jan 14 2014

14 / Jan / 2014 By Josie Foster

Sometimes the obvious answer to a problem or issue isn’t always the correct resolution. Some years ago I had a conversation with some employees from our call floors during a focus group to improve our attrition rates, I discovered a few insights into why, as a company, we were struggling with attrition. I suppose that as I began the conversation I expected to hear the obvious... more

3 Ways To Improve Employee Engagement in 2014

Dec 10 2013

10 / Dec / 2013 By Josie Foster

“There was once an important job to be done and everybody was asked to do it. Everybody was sure somebody would do it. Anybody could have done it, but nobody did it. Somebody got angry about that because it was everybody's job. Everybody thought anybody could do it, but nobody realized that everybody wouldn't do it. It ended up that everybody blamed somebody when actually... more

Do Your Agents Know the Score?

Apr 4 2013

04 / Apr / 2013 By Jordan Linford

Anyone who has ever managed in a call center knows that one of the most important tasks on the call floor is to motivate phone agents to perform well. This may sound easy on paper, but the reality is that motivating agents is a difficult and ever constant job that if left unchecked can spread apathy like a plague. Many call centers drive performance by creating a feeling... more