Focus Services

The Training Cure

Mar 14 2013

14 / Mar / 2013

By Jordan Linford

Training is an essential part of a call room floor, we all know that by now. No matter how much we try to create a homeostatic environment, a new training hurdle always seems to present itself.¬ Having been a part of countless failures in call room training procedure, I feel like this is one area our floor... more

Motivating Agents Through Competition

Mar 5 2013

05 / Mar / 2013

By Jordan Linford

The one consistent element that is present on every call room floor is competition. Whether you like it or not, it is there in some form. It is those call room floors that learn how to harness the competitive spirit that get the best out of their agents. Competition is one of the best producers of success.... more