Trainer Job Posting

Project: CTL

Location: Sterling, IL

Pay: Varies Depending on Experience

Hours: TBD

Duties and Responsibilities

  • Conduct sales and customer service based training classes
  • Provides continuous development and maintenance of all sales training programs including new hires and continuation training
  • Develops forecast plans to meet all service volume quotas
  • Facilitate and coach agents on performance, call quality, and products
  • Keeps updated on all current Century Link training.
  • Attendance to all conference calls and meetings as requested
  • a high level of efficiency and production throughout the personnel of the site
  • Ensures all agents on team are in process
  • Counseling team members on performance and behavioral issues
  • Keeps updated on all current Century Link training
  • Ensure environment cleanliness
  • Maintain team attendance
  • Ensure compliance of company policies, regulations and safety procedures
  • Maintain a clean work area and be well organized
  • Ad hoc assignments as per Site Lead
  • Ad hoc assignments as per Director

Requirements:

Education: High School Diploma, GED, or equivalent work experience

General Candidate Experience:

  • Basic reading, writing, and arithmetic skills required. This is normally acquired through a high school diploma or equivalent
  • Knowledge of modern business and customer communications, including grammar, sentence structure, and style
  • Knowledge of organizational strategy and priority management
  • Skill to use a computer at high efficiency. Experience using Microsoft Word, Excel, Outlook, and PowerPoint in preferred. The ability to type 25 wpm.
  • Experience in managing others is preferred
  • Experience with public speaking is required.
  • Strong motivational skills
  • Good numerical and analytical skills
  • Skill to communicate effectively with employees
  • Ability to handle a high stress environment
  • Ability to handle and resolve recurring problems
  • Must be able to handle multiple priorities and conflicts
  • Willingness to work in a fast pace work environment
  • Ability to be proactive
  • Industry experience required
  • Professional work behavior
  • Pass a drug test
  • Exceptional attendance
  • Performing with measurable numbers
  • Show the job is a good fit for you

    How To Apply: Achieve certified candidates please send resume and cover letter to danica.campos@focusservices.com by EOB 8/7/2017.