Focus Services is extremely passionate about being an extension of its clients’ business. We firmly believe that providing complete operational visibility is critical to establishing long term, strategic partnerships between us and our clients.

Our operational model is based around Strategic Business Units (SBU). Each SBU has dedicated management responsible for owning the client relationship and all aspects of business operations. This model provides our clients with direct access to the operating floor. Our clients are closer to their business because we are closer to their business.

• Strategic Business Units
• 100% Call Recording
• Multi-Year Call Recording Storage
• Third Party Quality Monitoring
• Online Real-Time Reporting
• Live Call Monitoring
• Tracking and Trending by Agent, Team, and Project

direct response, direct sales support, third party sales, multi product sales, tech support, data entry, call center, call centers