What We Do

At FOCUS, our passion is finding solutions—for our clients and for their customers. We are dedicated to finding the best solutions for our clients’ most complex and difficult contact center requirements. At the same time, we are deeply committed to understanding the needs of each of our clients’ customers and matching them up with the appropriate products and services providers and solutions to meet those needs.

Ranging from small start-up operations to Fortune 100 companies, FOCUS’ can match you up with the right solutions for any size of call center. Whether it be finding the right outsourcer to finding the perfect call center technology, we are your one stop shopping to find the right matches for your business. Our 20 years of experience in these diverse markets gives us an in-depth understanding of your call center problems.

FOCUS will match you up with these contact center services from their portfolio of vendors and solution providers:

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Please select the area you are interested in exploring Solutions for. Select all that apply, even if you are just curious, we will do the work in finding solution providers for you to review.*

Call Center Technology

Moving to the cloudCall monitoring SoftwareReporting and AnalyticsWorkforce optimizationCloud SecurityIntegrated CRM solution

Call Center outsourcing

Third Party Call CenterRedundancy ManagementOffshore CenterWhite Labeled Call CenterNights, Weekend and Holiday SupportOverflow

Agent Engagement

GamificationWorkforce Optimization SoftwareIntegrated CRM solutionAttritionWorkflow ManagementTraining

Call Center Software

IVRPBXVOIPTelephony Servers