You Don’t Have a Standardized Method of Pulling Call Floor Data?

23 / Oct / 2013

By Jordan Linford

Many organizations do not have a standardized way of extracting, analyzing, and disseminating data, causing them to all pull different reports than can give a completely different view of the company…

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Some people may be pulling phone data and getting one view…

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Others may be pulling data from their CRM or QM tool and getting a completely different view..

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Different positions and levels throughout the org commonly pull data sporadically and consequentially many are not viewing the same data and making business decisions based on the true overall performance.

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ClearView allows all levels of the organization to extract and view data across all systems being used in real-time, standardizing the process for pulling data and giving all individuals the same visibility of true company performance.

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