You Don’t Have a Standardized Method of Pulling Call Floor Data?
23 / Oct / 2013
By Jordan Linford
Many organizations do not have a standardized way of extracting, analyzing, and disseminating data, causing them to all pull different reports than can give a completely different view of the company…
Some people may be pulling phone data and getting one view…
Others may be pulling data from their CRM or QM tool and getting a completely different view..
Different positions and levels throughout the org commonly pull data sporadically and consequentially many are not viewing the same data and making business decisions based on the true overall performance.
ClearView allows all levels of the organization to extract and view data across all systems being used in real-time, standardizing the process for pulling data and giving all individuals the same visibility of true company performance.