Energy Sales Performance Coach

Energy Sales Performance Coach

Focus Services is looking for an Energy Sales Performance Coach to help strengthen sales conversion, improve shopper engagement, and support a high-performance culture within our energy sales program.

This role is built around one core goal: maximize every customer interaction. You’ll help agents communicate value more clearly, uncover customer decision drivers, improve first-call enrollment opportunities, and maintain strong engagement through coaching, recognition, and performance support.

The ideal candidate understands inbound sales, knows how to coach with clarity and energy, and can help agents move beyond price-based conversations into value-based recommendations that build customer confidence.

What You’ll Do

• Coach inbound energy sales agents on value-based selling techniques.
• Support weekly calibration sessions focused on customer education, objection handling, and stronger value communication.
• Review and share best-practice calls from top-performing agents.
• Help agents uncover shopper decision drivers before presenting solutions.
• Encourage discovery-based conversations that improve first-call enrollments.
• Support team recognition programs such as Closer of the Week, Renewal Rockstar, Bolt-On Champion, and Most Improved Performer.
• Partner with leadership to support monthly sales challenges and performance campaigns.
• Track progress against sales conversion, renewal, shopper conversion, upsell, and engagement goals.
• Help maintain a motivated, accountable, and performance-driven team environment.

What We’re Looking For

• Experience in inbound sales, sales coaching, performance coaching, or call center leadership preferred.
• Energy, utilities, telecom, or deregulated-market sales experience is a strong plus.
• Strong understanding of sales conversion, renewals, upsell opportunities, and customer discovery.
• Ability to coach agents on value communication, objection handling, and customer confidence.
• Excellent verbal communication, feedback, and team motivation skills.
• Comfortable reviewing performance metrics and translating them into coaching opportunities.
• Positive, high-energy approach to recognition, team challenges, and continuous improvement.
• Strong attention to detail and ability to work in a fast-paced, performance-focused environment.

Performance Focus Areas

• Improve and maintain sales conversion performance.
• Support renewal performance and long-term customer value.
• Increase shopper conversion through discovery-based conversations.
• Strengthen upsell opportunities for products such as thermostats, flat bills, and surge protection.
• Maintain strong participation in recognition programs and team challenges.

What We Offer

• The opportunity to directly impact sales growth and agent development.
• A performance-focused environment built around coaching, recognition, and continuous improvement.
• Collaboration with operations and leadership teams to drive measurable results.
• A team culture focused on maximizing every customer interaction and growing together.

Our Ethos

We believe strong sales performance starts with strong customer conversations. By helping agents communicate value, understand customer needs, and close with confidence, this role supports sustainable growth for the team, the client, and every customer interaction.