Inbound Sales Agent — Energy Sales Specialist

Inbound Sales Agent — Energy Sales Specialist

Do you love helping people find the right plan for their needs? Are you energized by turning a phone call into a lasting customer relationship? Focus Services is looking for a motivated, personable Inbound Sales Agent to join our team as an Energy Sales Specialist, supporting a leading Texas retail electricity provider.

In this role, you’ll field 100% inbound calls from Texans who are shopping for a new electricity plan — and it’s your job to find the right rate and plan for them and close the enrollment.

Every call is a warm opportunity. Callers have already decided they want to shop plans — they’re calling you to make it happen. You’ll listen closely to understand each customer’s usage and budget, recommend the plan that fits them best, handle rate and contract questions with confidence, and guide them smoothly through enrollment.

What You’ll Do

• Answer 100% inbound calls from customers shopping for residential or small business electricity plans.
• Quickly build rapport and identify each customer’s usage patterns, budget, and priorities.
• Recommend the plan that best fits the customer’s needs and clearly explain rates, contract terms, and fees.
• Guide customers confidently through the enrollment process from start to finish, ensuring accuracy on every account.
• Handle rate objections, competitor comparisons, and pricing questions professionally to convert calls into confirmed enrollments.
• Meet or exceed individual sales, conversion, and call-quality targets.
• Accurately document all enrollment details and customer interactions in the CRM and enrollment systems.
• Stay current on plan offerings, promotions, pricing, and Public Utility Commission of Texas (PUCT) requirements.
• Escalate complex billing or account issues to the appropriate team or supervisor.
• Be logged in and ready for calls at the start of your scheduled shift.

What We’re Looking For

• Previous experience in inbound sales, telesales, or a call center sales role strongly preferred.
• Energy, telecom, or other deregulated-market sales experience is a big plus.
• Proven track record of meeting or exceeding sales or conversion quotas.
• Excellent verbal communication skills with a warm, confident, and persuasive phone presence.
• Ability to explain rates, contracts, and pricing clearly and honestly to build customer trust.
• Strong objection-handling skills and the ability to close with professionalism and care.
• Comfortable working in a fast-paced, metrics-driven, incentive-based environment.
• Proficient with CRM and enrollment systems, with the ability to multitask across screens during a live call.
• Must pass a background check.
• Availability to work flexible hours, including evenings and weekends, based on business needs.

What We Offer

• Competitive base pay plus uncapped commission and sales incentives.
• 100% inbound calls — every customer you speak with already wants to enroll.
• Ongoing training, coaching, and clear paths for growth within the sales organization.
• A supportive, high-energy team culture built around celebrating wins together.

Our Ethos

We treat every customer’s decision like it’s about our own household bill. We believe in honest recommendations, clear explanations, and making sure every caller hangs up confident they got the right plan at the right price.