Inbound Sales Agent — Reservation Expert

Inbound Sales Agent — Reservation Expert

Do you love helping people plan their next getaway? Are you energized by turning a phone call into a booked trip? Focus Services is looking for a motivated, detail-oriented Inbound Sales Agent to join our team as a Reservation Expert, supporting a fast-growing online travel agency program.

In this role, you’ll field 100% inbound calls from travelers who are already searching for hotels and vacation packages — and it’s your job to turn that interest into a confirmed reservation.

Every call is a warm opportunity. Travelers are calling because they want to book. You’ll listen closely to understand what each traveler is looking for, recommend the right options, handle questions and objections with confidence, and guide them smoothly through booking.

What You’ll Do

• Answer 100% inbound calls from travelers interested in booking flights, hotels, rental cars, cruises, and vacation packages.
• Quickly build rapport and identify each traveler’s needs, budget, and travel preferences.
• Recommend relevant travel options and upsell add-ons such as seat upgrades, insurance, room upgrades, and packages.
• Guide travelers confidently through the booking process from start to finish, ensuring accuracy on every reservation.
• Handle objections, pricing questions, and hesitation professionally to convert calls into confirmed bookings.
• Meet or exceed individual sales, conversion, and call-quality targets.
• Accurately document all reservation details and customer interactions in the booking and CRM systems.
• Stay current on travel supplier policies, promotions, and booking procedures.
• Escalate complex itinerary or account issues to the appropriate team or supervisor.
• Be logged in and ready for calls at the start of your scheduled shift.

What We’re Looking For

• Previous experience in inbound sales, telesales, or a call center sales role strongly preferred.
• Travel industry, OTA, airline, hotel, or GDS/booking system experience is a big plus.
• Proven track record of meeting or exceeding sales or conversion quotas.
• Excellent verbal communication skills with a warm, confident, and persuasive phone presence.
• Strong objection-handling skills and the ability to close with professionalism and care.
• Comfortable working in a fast-paced, metrics-driven, incentive-based environment.
• Proficient with CRM and booking systems, with the ability to multitask across screens during a live call.
• Sharp attention to detail — accuracy matters when booking someone’s trip.
• Must pass a background check.
• Availability to work flexible hours, including evenings, weekends, and holidays, based on business needs.

What We Offer

• Competitive base pay plus uncapped merit-based bonuses and incentives.
• 100% inbound calls — every traveler you speak with is already interested in booking.
• Ongoing training, coaching, and clear paths for growth within the sales organization.
• A supportive, high-energy team culture built around celebrating wins together.

Our Ethos

We treat every traveler’s trip like it’s our own. We believe in honest recommendations, genuine enthusiasm for travel, and making sure every caller hangs up excited about where they’re headed next.