Innovate Technology


Focus draws strength by utilizing the knowledge and experience of existing companies that dedicate time and money to become the best in their varying fields. These relationships help Focus offer the latest technologies by virtually extending the depth and knowledge of our IT force to include the resources of other organizations.

World Class Agents

Focus’ strength is its people. With just over 2,000 employees spread across six domestic and three international facilities, Focus enjoys a diversified employee base of educated, personable and efficient representatives.


Our History

Founded in 1995 with two employees, Focus has grown year over year by building strong, collaborative and effective vendor relationships with clients across multiple industries. Currently, Focus has over 3,000 employees working in 9 Focus facilities, both domestically and internationally.

Focus Services’ sales performance has consistently come out on top against competition both big and small.Fortune 200 Telco Company

Executive Team


John Porter

John has nearly 20 years of experience in the call center industry, 17 as founder and President of Focus Services. Prior to founding Focus Services, in 1995, John worked in the marketing and logistics department of E.I. DuPont De Nemours (DuPont). John has a bachelor’s degree in finance from Brigham Young University and an MBA from Texas A&M.


Paul Liljenquist

Paul joined the Focus team in 2008. He has extensive knowledge in many aspects of customer relationship management. Paul sales and marketing experience has been instrumental in expanding Focus’ domestic and international footprint. Paul has a bachelor’s degree in Information Systems from Brigham Young University and is currently pursuing his MBA at BYU’s Marriott School of Management.


Bill Wiser

Bill joined the Focus IT team in 1999. Bill has been working in the IT industry for over 13 years. He has held many different positions within the department, gaining experience in IT Operations, Development, and Systems and Security. Bill has a bachelor’s degree in information systems and technology from the Goddard School of Business at Weber State University.


Bryan Tesch

Bryan joined the Focus team in 2003 as V.P. of Accounting & Finance. During his tenure, Bryan’s vigilance and leadership has helped Focus maintain a strong financial position with minimal long term debt and strong growth. Bryan has a bachelor’s and master’s degree in accounting from Weber State University.