Focus Through Time



Focus Services has been a call center solutions provider for over 20 years. Founded in 1995 with two employees, Focus has grown year over year by building strong, collaborative and effective vendor relationships with clients across multiple industries. Currently, Focus has over 3,000 employees working in 12 Focus facilities, both domestically and internationally. With decades of experience, Focus Services provides complete innovative solutions that result in greater performance, flexibility, scalability and control than traditional call center technology providers, leading to long and successful partnerships.

Agent Engagement

We can match you with the right solution provider for:

  • Gamification
  • Workflow Management
  • eLearning
  • Performance Management Dashboards
  • Speech Analytics
  • Workforce Management
  • Integrated CRM Solution
  • Atrition
  • Quality Monitoring

Executive Team

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Paul Liljenquist

President

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Laurence Walters

Vice President – Operations

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Bill Wiser

Vice President – Information Technology 

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Bryan Tesch

Vice President – Finance

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Chris Hislop

Director – Human Resources

Focus Around the Globe