Focus Services is a privately owned call center service provider, specializing in multi-product telesales and customer relationship management. Founded in 1995 with two employees, Focus has grown year over year by building strong, collaborative and effective vendor relationships with clients across multiple industries. Currently, Focus has over 3,000 employees working in 11 Focus facilities, both domestically and internationally.
Focus draws strength by utilizing the knowledge and experience of existing companies that dedicate time and money to become the best in their varying fields. These relationships help Focus offer the latest technologies by virtually extending the depth and knowledge of our IT force to include the resources of other organizations.
With just over 3,000 employees spread across five domestic and three international facilities, Focus enjoys a diversified employee base of educated, personable and efficient representatives. We are continuously growing across all of our call center sites to meet the demands of our customers. Our strength is our people, and we are constantly looking for exceptional people to join our team.
Focus Services fosters a “solutions” oriented culture that drives ongoing process improvements to the most complex and difficult outsourcing requirements. We are passionate about understanding the needs of each customer, and providing the appropriate products and services to meet their needs. We embrace change, and provide innovative, effective, and timely approaches to problems.
Paul joined the Focus team in 2008. He has extensive knowledge in many aspects of customer relationship management. Paul’s sales and marketing experience has been instrumental in expanding Focus’ domestic and international footprint. Paul has a bachelor’s degree in Information Systems from Brigham Young University and an MBA from BYU’s Marriott School of Management.
Bill joined the Focus IT team in 1999. Bill has been working in the IT industry for over 13 years. He has held many different positions within the department, gaining experience in IT Operations, Development, and Systems and Security. Bill has a bachelor’s degree in information systems and technology from the Goddard School of Business at Weber State University.
Bryan joined the Focus team in 2003 as V.P. of Accounting & Finance. During his tenure, Bryan’s vigilance and leadership has helped Focus maintain a strong financial position with minimal long term debt and strong growth. Bryan has a bachelor’s and master’s degree in accounting from Weber State University.
Chris has been a member of the Focus team since August of 1996. He has worked in many aspects of the business such as marketing rep, recruiter and trainer. Chris has been the HR director for Focus since 1999. Chris earned his bachelor’s degree from Weber State University in Technical Sales and his Master’s Degree from University of Phoenix in Organizational Management.
Laurence Walters has over 25 years of experience in the Telecommunications sector, 15 of that in call centers leadership. He came to Focus in December 2014 to oversee our domestic call center operations. He is best known for driving results by creating a sense of community and engagement. These practices were highlighted in the Gallup book 12: The Elements of Great Managing. Chapter 5 was dedicated to his management style.