• Multi-Year Call Recording Storage
• Third Party Monitoring
• Online Real-Time Reporting
• Live Call Monitoring
• Tracking and Trending by Agent, Team, and Project
• 9 Global Locations
• Dedicated & Shared Staffing Models
• 24/7 Staffing Models
• Bilingual Agents
• Hour, Minute, & Performance Pricing Models
• Real-Time Scripting Updates, Compliance, and Reporting
• Revenue Per Call
• Revenue Per Order
• Average Order Value
• Products Per Order
We Challenge and Train, Instill Ownership, and Discover Potential.
We Focus on Transparency, Flexibility, and Performance.
We Have Responsibility to Mankind and Work to Improve Their Lives.
Focus Services' sales performance has consistently come out on top against competition both big and small" - CLEC
Focus Services is a privately owned call center service provider, specializing in multi-product telesales and customer relationship management. Founded in 1995 with two employees, Focus has grown year over year by building strong, collaborative and effective vendor relationships with clients ... Read More »
