Focus Services Appoints Ben Joe Markland as Chief Operations Officer


Roy, Utah, March 8, 2019 (eReleases) – Focus Services, a leading provider of third-party contact center services, announced that Ben Joe Markland has been promoted to the Chief Operations Officer.  The contact center provider is continuing to broaden its leadership team in preparation for its next wave of market success and further anticipated growth.

Ben Joe has over 15 years of BPO leadership experience with international operations experience throughout the US, Europe, Philippines and Central America. In his previous assignment as Sr. Vice President of International Operations he has proven track record of success and has consistently improved KPIs and client satisfaction by leveraging best practices.

Paul Liljenquist, President of Focus Services said, “Ben has fulfilled the role of SVP of International Operations over past several months, working closely with team members to drive operational performance and efficiency in Central America, the Philippines, and Europe. Ben’s passion and hard work will be put to good use as we align global operations (US Domestic, Central America, Philippines, and Europe).”

“I love helping people and working in the BPO industry lets us impact the lives of hundreds of people every day either internally or externally. In the end that is what drives me to come to work every day, see people improve through habit change.  If we can do that on the employee side it creates an amazing place to work, on the client side we see success and growth for those who we partner with.  “said Ben Joe Markland on what motivates him in his new role.


Ben Joe enjoys playing guitar, singing, telling stories and spending time with his family.  Ben Joe is active in his local church serving as Stake President, as well as, heavily involved in American Chamber of Commerce – El Salvador.   Ben Joe has degree in Business Administration with emphasis in finance.  He is also an Eagle Scout and speaks fluent Spanish.