Focus Services Announces
Leadership Transition and Future Vision
BenJoe Markland Appointed President of Focus Services
and President/COO of Focus ITO.
Focus Services is excited to announce the appointment of BenJoe Markland as President of Focus Services BPO and President and COO of Focus ITO. This strategic leadership transition is not just a change in titles; it represents a significant milestone in our ongoing commitment to excellence, innovation, and sustainable growth, embodying our vision for a collaborative workplace that fosters creativity and operational efficiency.
BenJoe has been a dedicated member of the Focus Services team for the past 14 years, making substantial contributions to our operational success. He joined Focus Services in May 2011, initially overseeing operations in our Utah facilities. Over the next 11 years, he played a pivotal role in expanding our Latin America operations, particularly in El Salvador and Nicaragua, through strategic initiatives that improved operational efficiency and client satisfaction. His leadership extended to managing our European and Asian operations, showcasing his versatility and global perspective, before he assumed the role of Chief Operating Officer five years ago, where he has been instrumental in steering the company towards new horizons.
During his tenure as COO, BenJoe developed our leadership program (Achieve), which has empowered numerous employees to reach their potential. He established our behavioral coaching model that focuses on employee engagement and professional growth, and expanded our leadership teams to foster a culture of inclusivity and collaboration. Moreover, he was instrumental in opening new sites in Texas and North Carolina, enhancing our footprint and operational capabilities, and played a key role in integrating Bernard BPO into the Focus Family, further solidifying our market position.
As Focus Services continues to evolve, BenJoe will transition into his new strategic leadership roles, embodying our vision for the future. As President of Focus Services BPO, he will partner closely with Jan Santafede (our VP of Marketing and Relationship Management) to engage directly with our existing clients, represent Focus Services externally, and drive innovative business development efforts. Additionally, as President and COO of Focus ITO, BenJoe will lead our IT outsourcing initiatives, focusing on technology-driven solutions that meet the dynamic needs of our clients and further expand operations in this critical area, enhancing our service delivery and client satisfaction.
“We are thrilled to have BenJoe take on these new roles,” said Paul Liljenquist, CEO of Focus Services. “His extensive experience and proven leadership will be invaluable as we continue to grow and innovate. We look forward to his continued contributions and leadership in these new capacities, particularly as we pursue new business opportunities and strive to exceed client expectations.”
BenJoe Markland shared his excitement about the transition: “I love helping people, and working in the BPO industry lets us impact the lives of hundreds of people every day, either internally or externally. In the end, that is what drives me to come to work every day, see people improve through habit change. If we can do that on the employee side, it creates an amazing place to work; on the client side, we see success and growth for those with whom we partner. I am excited about the opportunities ahead and committed to leading our teams towards achieving our collective goals in this rapidly changing landscape.”