Founded
After landing our first client, we began answering the phones August 20th, 1995
WHO WE ARE
Our vision is to put people first and always by providing our employees with predictable career and personal pathways that are engaging, educational, and empowering, while providing our partners with innovative best-in-class solutions.
Paul Liljenquist
President
Paul is that rare combination of smarts, discipline, vision, drive, and affability—all must-haves in leading the Focus Family and expanding the company’s domestic and international industry presence. It’s a big job, so he’s all business. Except when he’s not. Then you’ll find him chasing fun in the great outdoors with his wife and seven kids—on the lake, on a ski slope, or in a body-breaking Spartan race!
Bryan Tesch
Chief Financial Officer
Bryan is a major sports enthusiast—both a player and a spectator, and if anyone can appreciate the similarities between sports and business, it’s him. The same teamwork, passion, and competitive spirit he brings to a game, he also brings to Focus, where he enjoys working with a winning team, deepening the Focus financial bench, and driving toward the company’s goals for growth.
Jan Santafede
VP of Sales and Marketing
Jan brings the sunshine to Focus, cheering everyone with her energy, optimism, and “go-getter” personality. She especially inspires her team, where she puts her long career in customer management to good use in the way she motivates and mentors them. Outside work, she’s happiest watching her two boys play lacrosse, being involved in her church, and spending time with friends, family, and “fur baby” Bella!
Bill Wiser
VP of Technology
Bill is a born innovator, driven to take on new challenges and think outside the box to solve them. And not just when it comes to IT. He loves to catalyze innovation in people, helping them develop new skills and discover that they can do much more than they thought. Bill’s drive in the workplace doesn’t let up in his time off. A fun weekend for him includes a half marathon followed by some serious yard work with his family.
Benjamin Markland
Senior Vice President of International Operations
Ben abounds with energy, fun, and creativity at our contact centers in Central America—and his people love him for it! He loves them right back, with a drive to see them succeed in their jobs and develop valuable leadership and life skills. In fact, helping people change for the better is the spark that lights Ben up. This vitality at work is just as bright at home, where he’s often playing with his kids, strumming his guitar, and stirring up some good conversation.
Lindsey Nielsen
Regional Vice President of West Operations
Lindsey is a leader of true grit! She directs our contact centers in Utah with hard work and determination, seeing through each project with careful execution. When challenges arise, she is right there in the trenches, guiding, teaching, and strengthening her team. She prizes the faith Focus puts in her and loves being a part of the Focus family. When she’s away from work, she enjoys her moments as a mom, reading a good book, and hitting the gym.
Tara Weidner
Regional Vice President of East Operations
Nothing motivates Tara more than helping people become the best they can be. As the head of our contact centers in the Midwestern United States and an innate guide and teacher, she loves seeing her people “light up” as they conquer the challenges they have been facing, whether they are work-related or personal. Tara also loves being a sports mama to her young son and has become quite the hockey fan!
Cody Carter
Regional Vice President of Asia Operations
Cody puts an all-out effort into building a winning team at our contact center in the Philippines. Outgoing and personable, he likes getting to know each person and seeing what makes them tick. Cody himself is motivated not just by his will to win but also by knowing that our success in this region means that we can offer more jobs to hardworking Filipinos. After hours, Cody loves being active outdoors and experiencing new places with his wife and son.
Rachel Wheeler
Regional Vice President of Europe Operations
Rachel is a “can-do” leader who inspires her teams in the UK to reach for excellence in customer care every day. And it’s pretty clear why! She’s a great listener and supportive team builder, and she makes sure her team members have the skills and tools they need to succeed. She also likes digging into the details to execute each project with precision. That hands-on style carries over into her off-time past-times of gardening, crafting, and cooking.
Join the #FOCUSFAMILY
Seach our open positions today!
1995
1999
Award
Voted top 10 businesses to work for in Utah
2006
Global Reach
Expanded to Asia with the opening of our Bacolod Philippines office.
2011
Further Expansion
Focus Services takes its first call at our new El Salvador site.
2019
3,000 + Employees
People are at the heart of our operation and our global team is constantly expanding.
Volunteer Service Program
Through our Volunteer Service Assistance Program, employees can earn $1 for every hour worked (up to a limit), which will go towards paying for a service or service organization they have selected. The money begins accruing once the employee is hired.
Focus Fund
Our Focus Fund helps employees in times of need. Employees donate to this fund, which assists other employees who are experiencing hardships such as apartment fires, medical ailments, difficulties paying bills, and so on.
Charitable Service Opportunities
We give our employees the opportunity to be personally involved in something truly amazing, whether it’s building a school in Guatemala, making meals for the homeless, or linking up with a client’s service initiative. It enriches our lives and brings us together as team. Our employees make it possible—together we make a difference!
Catered Meals
We like good food and bring in catered lunch options daily. Employees can purchase lunch tickets using cash or ClearView points.
ClearView Points
Employees can use ClearView Points to make purchases from an online website similar to Amazon. These points are earned through sales performance and different floor contests.
Training Incentives
Our agents in training receive a load of exciting incentives such as welcome bags, water bottles, donuts, training t-shirts, candy bars, root beer floats, popcorn, pizza with an agent, gift card drawings, and Redbox day!
Development
Big vision and a lot of very small steps march a company on the right path. At Focus, we help people map out their development . Building their skills, competence and confidence yields outstanding service for your customers: every day, every week, every month, making things a little bit better.
Innovation
We constantly strive to redefine the standard of excellence in everything we do. Therefore, we are open to ideas that challenge the conventional views and drive innovation. The only constant in life is change and we believe that in order to stay relevant we must constantly improve with society’s changing needs.
Faith
Our goal is to invest in each individual and provide opportunities for transformative growth in every aspect of life – physically, financially, emotionally and spiritually. Our mission is to transform lives through the work we do, and that starts with our employees. Giving them the resources they need to grow.
Fun
One of the really fun aspects of our company culture is the camaraderie we share. We believe that wholeness must start internally, but it inevitably impacts the way we interact with clients too. We’re in the habit of looking for ways to bring delight into any situation and make each person feel valued. There’s no one-size-fits-all version of fun, but each day presents us with a new opportunity to find some way to bring joy to ourselves, our team and, ultimately, our customers.
