ABOUT US

Built by People. Guided by Leadership. Driven by Service.

At Focus Services, success is built on experience, accountability, and a genuine commitment to people. Our leadership team guides global teams through a culture of growth, innovation, and service excellence that strengthens every client partnership.

Culture Values Leadership Global Teams
Leadership Team

Meet the Team Behind Focus Services

Our leadership team brings deep industry experience, strategic vision, and a people-first mindset to every client partnership. Together, they guide Focus Services with a commitment to growth, innovation, and operational excellence.

Paul Liljenquist
Executive Leadership

Paul Liljenquist

CEO

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Paul is that rare combination of smarts, discipline, vision, drive, and affability. He brings steady leadership to Focus Services while helping guide the company’s domestic and international growth. Except when he is not working, you may find him outdoors with his wife and seven kids.

Bryan Tesch
Executive Leadership

Bryan Tesch

Chief Financial Officer

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Bryan brings financial leadership, strategic planning, and a strong team-focused mindset to Focus Services. His work supports company growth, operational discipline, and long-term performance across the organization.

Bill Wiser
Executive Leadership

Bill Wiser

Chief Technology Officer

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Bill is a born innovator, driven to take on new challenges and think outside the box. He loves using technology to solve problems, develop new skills, and help people discover what they can accomplish.

Jan Santafede
Executive Leadership

Jan Santafede

VP of Marketing and Relationship Management

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Jan brings energy, strategic focus, and a client-centered mindset to Focus Services. With more than 20 years of experience in customer management, BPO leadership, and partnership development, she helps drive growth, strengthen retention, and deliver consistent client value.

Kenneth Loggins
Executive Leadership

Kenneth Loggins

VP of Performance & Financial Integration

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Kenneth has 20 years of experience opening and operating call center facilities across the United States. He has held executive positions in Operations, Workforce, and Client Services throughout his BPO career.

Bracken Mayes
Executive Leadership

Bracken Mayes

VP of Operations

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Bracken believes strongly that happy people deliver the best customer experience. People are the cornerstone of the business, and helping people achieve their greatest potential is one of his greatest joys.

Jose Caballero
Regional Leadership

Jose Caballero

Regional Site Director, El Salvador

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Jose’s success is rooted in helping others discover their potential, extending trust, and teaching employees to never be afraid. Since joining Focus Services in 2011, he has held multiple positions, most recently serving as overall Site Director.

Jhon Andas
Regional Leadership

Jhon Andas

Regional Site Director, Philippines

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Jhon has been with Focus Services for over 10 years and has held several roles in Operations. His experience spans project and financial management, quality assurance, process development, marketing management, and legal education.

Our Values

At Focus Services, our culture is guided by a simple belief: People First, Always. We create a workplace where employees feel valued, supported, and empowered to grow #BeyondExpectations.

Development

Big vision and a lot of very small steps march a company on the right path. At Focus, we help people map out their development. Building their skills, competence and confidence yields outstanding service for your customers: every day, every week, every month, making things a little bit better.

Innovation​

We constantly strive to redefine the standard of excellence in everything we do. Therefore, we are open to ideas that challenge the conventional views and drive innovation. The only constant in life is change and we believe that in order to stay relevant we must constantly improve with society’s changing needs.

Faith​

Our goal is to invest in each individual and provide opportunities for transformative growth in every aspect of life – physically, financially, emotionally and spiritually. Our mission is to transform lives through the work we do, and that starts with our employees. Giving them the resources they need to grow.

Fun​

One of the really fun aspects of our company culture is the camaraderie we share. We believe that wholeness must start internally, but it inevitably impacts the way we interact with clients too. We’re in the habit of looking for ways to bring delight into any situation and make each person feel valued. There’s no one-size-fits-all version of fun, but each day presents us with a new opportunity to find some way to bring joy to ourselves, our team and, ultimately, our customers.

Our Culture

Through community giving, employee development, recognition programs, and fun team experiences, we create an environment where our teams feel supported, empowered, and inspired to bring their best every day.

group of people living focus services culture
People First Always

We prioritize the well-being, growth, and success of our employees, clients, and communities in every decision we make. By putting people at the center of our culture, we create stronger teams, greater partnerships, and better services.

Years of experience
Employees worldwide

Built for Enterprise Scale

Focus Services partners with organizations that require reliable, secure, and scalable contact center operations. Our infrastructure supports high-volume customer engagement programs while maintaining strict quality assurance, compliance standards, and performance reporting transparency.

We invest in workforce development, operational process optimization, and technology integration to ensure our clients receive consistent, high-quality outcomes across every interaction channel. Our commitment to long-term partnerships has allowed us to expand internationally while maintaining a performance-driven culture centered on measurable results.

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