Our vision is to put people first and always by providing our employees with predictable career and personal pathways that are engaging, educational, and empowering, while providing our partners with innovative best-in-class solutions.
Paul is that rare combination of smarts, discipline, vision, drive, and affability—all must-haves in leading the Focus Family and expanding the company’s domestic and international industry presence. It’s a big job, so he’s all business. Except when he’s not. Then you’ll find him chasing fun in the great outdoors with his wife and seven kids—on the lake, on a ski slope, or in a body-breaking Spartan race!
Chief Financial Officer
Bryan is a major sports enthusiast—both a player and a spectator, and if anyone can appreciate the similarities between sports and business, it’s him. The same teamwork, passion, and competitive spirit he brings to a game, he also brings to Focus, where he enjoys working with a winning team, deepening the Focus financial bench, and driving toward the company’s goals for growth.
Chief Operations Officer
Ben abounds with energy, fun, and creativity at our contact centers in Central America—and his people love him for it! He loves them right back, with a drive to see them succeed in their jobs and develop valuable leadership and life skills. In fact, helping people change for the better is the spark that lights Ben up. This vitality at work is just as bright at home, where he’s often playing with his kids, strumming his guitar, and stirring up some good conversation.
Chief Technology Officer
Bill is a born innovator, driven to take on new challenges and think outside the box to solve them. And not just when it comes to IT. He loves to catalyze innovation in people, helping them develop new skills and discover that they can do much more than they thought. Bill’s drive in the workplace doesn’t let up in his time off. A fun weekend for him includes a half marathon followed by some serious yard work with his family.
VP of Marketing and Relationship Management
Jan brings the sunshine to Focus, cheering everyone with her energy, optimism, and “go-getter” personality. She especially inspires her team, where she puts her long career in customer management to good use in the way she motivates and mentors them. Outside work, she’s happiest watching her two boys play lacrosse, being involved in her church, and spending time with friends, family, and “fur baby” Bella!
Vice President of Operational Shared Services
Kenneth has 20 years of experience opening and operating call center facilities across the United States. Kenneth has held executive positions in Operations, Work Force, and Client Services over his career in the BPO industry. Kenneth is a Disney enthusiast and loves spending time with his family and cat Yensid which is Disney backwards.
Vice President of U.S. Operations
Bracken believes strongly that happy people deliver the best customer experience, every client’s best product! People are the cornerstone our business, and guiding people to achieve their greatest potential is one of Bracken’s greatest joys. Outside of work, Bracken enjoys spending time with her husband and their furry children and reading (mostly leadership and business stuff but lives for a good Elin Hilderbrand island romance).
Through our Volunteer Service Assistance Program, employees can earn $1 for every hour worked (up to a limit), which will go towards paying for a service or service organization they have selected. The money begins accruing once the employee is hired.
Our Focus Fund helps employees in times of need. Employees donate to this fund, which assists other employees who are experiencing hardships such as apartment fires, medical ailments, difficulties paying bills, and so on.
Charitable Service Opportunities
We give our employees the opportunity to be personally involved in something truly amazing, whether it’s building a school in Guatemala, making meals for the homeless, or linking up with a client’s service initiative. It enriches our lives and brings us together as team. Our employees make it possible—together we make a difference!
We like good food and bring in catered lunch options daily. Employees can purchase lunch tickets using cash or ClearView points.
Employees can use ClearView Points to make purchases from an online website similar to Amazon. These points are earned through sales performance and different floor contests.
Our agents in training receive a load of exciting incentives such as welcome bags, water bottles, donuts, training t-shirts, candy bars, root beer floats, popcorn, pizza with an agent, gift card drawings, and Redbox day!
Big vision and a lot of very small steps march a company on the right path. At Focus, we help people map out their development . Building their skills, competence and confidence yields outstanding service for your customers: every day, every week, every month, making things a little bit better.
We constantly strive to redefine the standard of excellence in everything we do. Therefore, we are open to ideas that challenge the conventional views and drive innovation. The only constant in life is change and we believe that in order to stay relevant we must constantly improve with society’s changing needs.
Our goal is to invest in each individual and provide opportunities for transformative growth in every aspect of life – physically, financially, emotionally and spiritually. Our mission is to transform lives through the work we do, and that starts with our employees. Giving them the resources they need to grow.
One of the really fun aspects of our company culture is the camaraderie we share. We believe that wholeness must start internally, but it inevitably impacts the way we interact with clients too. We’re in the habit of looking for ways to bring delight into any situation and make each person feel valued. There’s no one-size-fits-all version of fun, but each day presents us with a new opportunity to find some way to bring joy to ourselves, our team and, ultimately, our customers.