Founded
After landing our first client, we began answering the phones August 20th, 1995
Global Call Center Outsourcing & CX Leadership
Focus Services is a privately held call center outsourcing company built to deliver measurable customer experience and sales performance outcomes. We support enterprise clients through a combination of operational leadership, AI-enabled technology, and global delivery centers designed for scalability and resilience.
Our teams operate across multiple international locations, allowing us to provide multilingual support, extended coverage hours, and flexible staffing models tailored to each client’s objectives. From inbound customer care to outbound revenue generation, Focus Services aligns talent, process, and technology to drive consistent business results.
Built for Enterprise Scale
Focus Services partners with organizations that require reliable, secure, and scalable contact center operations. Our infrastructure supports high-volume customer engagement programs while maintaining strict quality assurance, compliance standards, and performance reporting transparency.
We invest in workforce development, operational process optimization, and technology integration to ensure our clients receive consistent, high-quality outcomes across every interaction channel. Our commitment to long-term partnerships has allowed us to expand internationally while maintaining a performance-driven culture centered on measurable results.
Paul Liljenquist
CEO
Paul is that rare combination of smarts, discipline, vision, drive, and affability—all must-haves in leading the Focus Family and expanding the company’s domestic and international industry presence. It’s a big job, so he’s all business. Except when he’s not. Then you’ll find him chasing fun in the great outdoors with his wife and seven kids—on the lake, on a ski slope, or in a body-breaking Spartan race!
Bryan Tesch
Chief Financial Officer
Bryan is a major sports enthusiast—both a player and a spectator, and if anyone can appreciate the similarities between sports and business, it’s him. The same teamwork, passion, and competitive spirit he brings to a game, he also brings to Focus, where he enjoys working with a winning team, deepening the Focus financial bench, and driving toward the company’s goals for growth.
BenJoe Markland
President Focus Services and President/COO Focus ITO
BenJoe brings high energy, creativity, and operational intensity to our contact center teams across Central America. He is deeply committed to building environments where people perform at a high level while developing meaningful leadership and life skills. At his core, BenJoe is driven by transformation. He believes that when individuals grow, organizations grow. That philosophy shapes his leadership style: clear expectations, strong accountability, and a genuine investment in people’s long-term success. Outside of work, that same enthusiasm carries into family life, where he enjoys spending time with his children, playing guitar, and engaging in thoughtful conversation.
Bill Wiser
Chief Technology Officer
Bill is a born innovator, driven to take on new challenges and think outside the box to solve them. And not just when it comes to IT. He loves to catalyze innovation in people, helping them develop new skills and discover that they can do much more than they thought. Bill’s drive in the workplace doesn’t let up in his time off. A fun weekend for him includes a half marathon followed by some serious yard work with his family.
Jan Santafede
VP of Marketing and Relationship Management
Jan brings a contagious energy and forward momentum to Focus Services, setting the tone for growth, accountability, and client-centered execution. As Vice President of Marketing & Relationship Management, she combines more than 20 years of experience in customer management, BPO leadership, and strategic partnership development with a practical, results-driven mindset. Her optimism is matched by disciplined follow-through, and she is known for motivating high-performing teams while mentoring relationship managers to strengthen retention, expand revenue, and deliver consistent client value.
Outside of her professional role, Jan is deeply committed to her family and community. She enjoys supporting her two sons in lacrosse, staying active in her church, and spending time with friends, family, and her “fur baby,” Bella.
Kenneth Loggins
Vice President of Operational Shared Services
Kenneth has 20 years of experience opening and operating call center facilities across the United States. Kenneth has held executive positions in Operations, Work Force, and Client Services over his career in the BPO industry. Kenneth is a Disney enthusiast and loves spending time with his family and cat Yensid which is Disney backwards.
Bracken Mayes
Vice President of U.S. Operations
Bracken believes strongly that happy people deliver the best customer experience, every client’s best product! People are the cornerstone our business, and guiding people to achieve their greatest potential is one of Bracken’s greatest joys. Outside of work, Bracken enjoys spending time with her husband and their furry children and reading (mostly leadership and business stuff but lives for a good Elin Hilderbrand island romance).
Join the #FOCUSFAMILY
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Focus on Giving
We demonstrate our appreciation and care for the communities where we serve with our Focus on Giving program. Every month, our different teams in the Philippines, El Salvador, and the United States have the opportunity to propose and execute charity work in their local communities.
From supporting a variety of non-profits, such as helping children, elderly, low-income, and shelters, to volunteering in different causes, we strive to serve our communities the best we can. It enriches our lives and brings us together as a team. Together we make a difference!
Giving Tree
At the heart of our company is the Giving Tree initiative. Sustained by our employee contributions, this program is a fund where employees donate to assist their peers navigating through unexpected crises or health issues. Giving Tree also empowers our employees to contribute gifts, brightening the holiday season for their colleagues’ children who might be facing financial difficulties. This program is a testament to our employees’ generosity.
Marketplace
We give our employees the opportunity to be personally involved in something truly amazing, whether it’s building a school in Guatemala, making meals for the homeless, or linking up with a client’s service initiative. It enriches our lives and brings us together as team. Our employees make it possible—together we make a difference!
Fun Activities
Fun is an integral part of our daily routine. Our dedicated ‘Fun and Culture’ department regularly organizes various activities on the floor and on our social media platforms, ranging from contests and games to distributing small gifts and delicious snacks.
Every week, we encourage our employees to elevate their creativity by dressing up for our themed ‘Wacky Wednesdays’. We will never know what to expect, but everyone loves it!
These initiatives help us recharge our energies, boost our teamwork, and support our employees’ mental health.
Achieve University & Achieve Program
We are committed to empowering our employees to reach their full potential and thrive. Achieve University offers our employees the opportunity to explore diverse career paths, such as coaching or quality assurance, through free Udemy memberships. These memberships grant access to a wide range of courses that encourage continuous learning and professional development. In addition, our Achieve program is specifically designed to cultivate leadership skills, providing our employees with the essential resources to become leaders within Focus.
Training Incentives
From day one, we strive to make our trainee agents feel valued and welcomed. They are greeted with an array of exciting incentives, including a welcome kit filled with practical items such as gym bags, notebooks, pencils, and thermos flasks. Additionally, we kickstart their journey in our online store -the Marketplace- by providing them with 1,000 Clearview Coins. This is just the beginning of our commitment to creating a rewarding work environment.
Development
Big vision and a lot of very small steps march a company on the right path. At Focus, we help people map out their development . Building their skills, competence and confidence yields outstanding service for your customers: every day, every week, every month, making things a little bit better.
Innovation
We constantly strive to redefine the standard of excellence in everything we do. Therefore, we are open to ideas that challenge the conventional views and drive innovation. The only constant in life is change and we believe that in order to stay relevant we must constantly improve with society’s changing needs.
Faith
Our goal is to invest in each individual and provide opportunities for transformative growth in every aspect of life – physically, financially, emotionally and spiritually. Our mission is to transform lives through the work we do, and that starts with our employees. Giving them the resources they need to grow.
Fun
One of the really fun aspects of our company culture is the camaraderie we share. We believe that wholeness must start internally, but it inevitably impacts the way we interact with clients too. We’re in the habit of looking for ways to bring delight into any situation and make each person feel valued. There’s no one-size-fits-all version of fun, but each day presents us with a new opportunity to find some way to bring joy to ourselves, our team and, ultimately, our customers.
