CONTACT CENTERS AROUND THE GLOBE
Focus gives you global options for your customer care with 10 contact centers in three different regions of the world. Whether it’s on-shore, near-shore, or off-shore, we’re able to find the “best shore” for your campaign, matching you up with top-level talent at a cost that works for your business.
United States
Roy, Utah – Headquarters
The state of Utah is a fantastic place to do business! Just ask Forbes. This top business magazine has consistently ranked Utah among the top three best states in the USA to do business. We agree!
Our contact center in Roy, just north of Salt Lake City, is home to our company headquarters and draws from a metro population of nearly 558,000. Over 90 percent of the labor force holds a high school diploma, and a high percentage of workers go on to the numerous colleges and universities in the area. This provides a large pool of excellent candidates from which to scale your campaign.
Total Seats: | 280 |
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Languages: | English, Spanish |
Channels: | Phone, Email, Chat |
Services: | Customer Care, Sales, Tech Support |
Greenville, North Carolina
Greenville is widely recognized as the thriving cultural, educational, economic, and medical hub of Eastern North Carolina. While retaining it’s southern charm and hospitality, Greenville has grown into the 10th largest city in the state. This thriving, small metropolitan city of nearly 100,000 in the heart of Pitt County with a population of nearly 185,000 residents provides a large pool of excellent candidates from which to scale your campaign.
Total Seats: | 350 |
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Languages: | English, Spanish |
Channels: | Phone, Email, Chat |
Services: | Customer Care, Sales, Tech Support |
Clinton, Iowa
Clinton is an inviting city of 25,000 people located on the beautiful Mississippi River. It has small town charms as well as bigger city perks and is less than an hour away from the Quad Cities metro area to the south. Our Clinton contact center is located in a part of town that is flourishing with growth and development, which provides good visibility for attracting prospective employees.
Total Seats: | 175 |
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Languages: | English |
Channels: | Phone, Email, Chat |
Services: | Customer Care, Sales, Tech Support |
Dubuque, Iowa
Dubuque, a smart and thriving city of about 58,000 people, is located on the Mississippi River at the point where the states of Iowa, Illinois, and Wisconsin meet, and serves as the commercial and cultural center for seven surrounding counties. Our Focus center in Dubuque draws on the young adult population working in the city and attending the city’s five institutions of higher learning.
Total Seats: | 175 |
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Languages: | English |
Channels: | Phone, Email, Chat |
Services: | Customer Care, Sales, Tech Support |
Jacksonville, Florida
Jacksonville is the most populous city in Florida as well as the southeastern United States, and the largest city by area in the contiguous United States giving FOCUS and abundant pool of candidates to become part of our FOCUS family. Additionally, this sprawling northeastern Florida city also has nature and wildlife preserves, historic residential neighborhoods and lots of golf courses to keep our employees busy in their spare time.
Total Seats: | 125 |
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Languages: | English |
Channels: | Phone, Email, Chat |
Services: | Customer Care, Sales, Tech Support |
Beaumont, Texas
With southern charm and Texas-size fun, Beaumont is everything you could want from a call center location. Accessible, affordable, attentive, Beaumont delivers all the comforts and service of a larger city without the hassles of big city traffic and long commutes. Everything is easily reachable within a short, 10-15 minute drive from anywhere in the city. Low cost of living and large labor pool makes Beaumont and ideal location for Focus Services and our clients.
Total Seats: | 350 |
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Languages: | English |
Channels: | Phone, Email, Chat |
Services: | Customer Care, Sales, Tech Support |
Tarboro, North Carolina
Tarboro is one of North Carolina’s oldest towns with historic treasurers to be found all around. Our facility is just down the street from the beautiful town common area. A committed workforce with forward thinking attitudes and recruiting population of over 200,000 makes it an ideal location for FOCUS Services. It is historically significant, beautifully maintained and not yet over-developed, Tarboro offers the best of all worlds to our employees.
Total Seats: | 150 |
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Languages: | English |
Channels: | Phone, Email, Chat |
Services: | Customer Care, Sales, Tech Support |
El Salvador & Nicaragua
San Salvador, El Salvador
(San Benito Location)
Our contact center in the San Benito district of San Salvador, El Salvador’s capital city, is located among restaurants, hotels, and the city’s cultural venues and museums. This center is multilingual, which makes recruiting and training bilingual (and even trilingual) agents a priority. In fact, we provide language training to help our agents pass the necessary language fluency exams to move into English, French, and Portuguese campaigns.
Total Seats: | 430 |
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Languages: | English, Spanish, French, Portuguese |
Channels: | Phone, Email, Chat |
Services: | Customer Care, Sales, Retention, Back Office, Tech Support |
Managua, Nicaragua
Nicaragua is poised for growth, with a young and dynamic workforce and a favorable hiring economy that supports a 45-hour work week. Our center in Managua attracts job candidates through hiring campaigns and also through foot-traffic from a nearby shopping mall and surrounding amusements. Our agents at this center are typically between the ages of 18 and 25 and have a high-school education. They are highly productive, learning fast and working hard.
Total Seats: | 225 |
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Languages: | English |
Channels: | Phone, Email, Chat |
Services: | Customer Care, Sales |
Philippines
Bacolod City, Philippines
Bacolod City is a thriving metropolis of 570,000 people located on Negros Island in the Philippines’ central region, the Visayas. Recognized as the country’s most livable city, Bacolod has the third-fastest growing economy in the Philippines for BPO services. In fact, Bacolod has been called the best place in the Visayas for just those activities. With three nationally accredited universities, Bacolod provides a highly educated and motivated workforce.
Total Seats: | 600 |
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Languages: | English |
Channels: | Phone, Email, Chat |
Services: | Customer Care, Sales, Retention, Back Office, Tech Support |