Focus Services Call Center Leadership Team

Executive Leadership Team

Leadership
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Paul Liljenquist

CEO

Paul is that rare combination of smarts, discipline, vision, drive, and affability—all must-haves in leading the Focus Family and expanding the company’s domestic and international industry presence. It’s a big job, so he’s all business. Except when he’s not. Then you’ll find him chasing fun in the great outdoors with his wife and seven kids—on the lake, on a ski slope, or in a body-breaking Spartan race!

Bryan Tesch

Chief Financial Officer

Bryan is a major sports enthusiast—both a player and a spectator, and if anyone can appreciate the similarities between sports and business, it’s him. The same teamwork, passion, and competitive spirit he brings to a game, he also brings to Focus, where he enjoys working with a winning team, deepening the Focus financial bench, and driving toward the company’s goals for growth.

BenJoe Markland

President Focus Services and President/COO Focus ITO

BenJoe brings high energy, creativity, and operational intensity to our contact center teams across Central America. He is deeply committed to building environments where people perform at a high level while developing meaningful leadership and life skills. At his core, BenJoe is driven by transformation. He believes that when individuals grow, organizations grow. That philosophy shapes his leadership style: clear expectations, strong accountability, and a genuine investment in people’s long-term success. Outside of work, that same enthusiasm carries into family life, where he enjoys spending time with his children, playing guitar, and engaging in thoughtful conversation.

 

Bill Wiser

Chief Technology Officer

Bill is a born innovator, driven to take on new challenges and think outside the box to solve them. And not just when it comes to IT. He loves to catalyze innovation in people, helping them develop new skills and discover that they can do much more than they thought. Bill’s drive in the workplace doesn’t let up in his time off. A fun weekend for him includes a half marathon followed by some serious yard work with his family.

Jan Santafede VP of Marketing & Customer Relationship Focus Services

Jan Santafede

VP of Marketing and Relationship Management

Jan brings a contagious energy and forward momentum to Focus Services, setting the tone for growth, accountability, and client-centered execution. As Vice President of Marketing & Relationship Management, she combines more than 20 years of experience in customer management, BPO leadership, and strategic partnership development with a practical, results-driven mindset. Her optimism is matched by disciplined follow-through, and she is known for motivating high-performing teams while mentoring relationship managers to strengthen retention, expand revenue, and deliver consistent client value.

Outside of her professional role, Jan is deeply committed to her family and community. She enjoys supporting her two sons in lacrosse, staying active in her church, and spending time with friends, family, and her “fur baby,” Bella.

 

Kenneth Loggins

VP of Performance & Financial Integration

Kenneth has 20 years of experience opening and operating call center facilities across the United States. Kenneth has held executive positions in Operations, Work Force, and Client Services over his career in the BPO industry. Kenneth is a Disney enthusiast and loves spending time with his family and cat Yensid which is Disney backwards.

Bracken Mayes

VP of Operations

Bracken believes strongly that happy people deliver the best customer experience, every client’s best product! People are the cornerstone our business, and guiding people to achieve their greatest potential is one of Bracken’s greatest joys. Outside of work, Bracken enjoys spending time with her husband and their furry children and reading (mostly leadership and business stuff but lives for a good Elin Hilderbrand island romance).